Juveena Rodrigues

Dynamic customer service professional with extensive experience in providing exceptional support and fostering positive client relationships. Skilled in onboarding new hires and enhancing customer experiences, I excel in delivering tailored solutions and maintaining seamless operations. Holding a HND in Business and Management, I am committed to continuous improvement and team collaboration.

Call Handler - Civil National Business Centre (HMCTS)

(2026-04)

• Handled inbound calls from members of the public and legal professionals, providing clear and professional support.
• Assisted customers with enquiries about civil court cases, applications, and case progress.
• Explained processes and procedures in a simple and easy-to-understand way.
• Updated and maintained accurate case records while handling confidential information.
• Worked to performance targets while delivering a high standard of customer service.
• Worked closely with colleagues to resolve queries efficiently and ensure a positive customer experience.

Onboarding Specialist - Reed - Northampton

(2025-08)

• Helping new team members feel welcomed, supported, and ready to thrive from day one.
• Guiding new hires through their first days and making sure they have what they need to succeed.
• Creating smooth, engaging onboarding experiences
• Passionate about welcoming new talent and helping them settle in, learn, and grow.
• Turning the first days on the job into a positive, confident start for every new hire.

Security Officer - BAA - Heathrow Airport

(2023-04 - 2025-05)

• Conducted regular patrols to ensure safety and security presence.
• Monitored surveillance systems to prevent and respond to incidents.
• Checked identification and authorised access for visitors and staff.
• Drafted detailed incident reports identifying potential security breaches.
• Collaborated with law enforcement on security-related investigations and issues.

Check in agent - Menzies - Heathrow Airport

(2023-01 - 2024-03)

• Managed passenger check-in process efficiently and accurately.
• Resolved customer queries related to flight details and schedules.
• Coordinated with ground staff to ensure smooth boarding procedures.
• Maintained meticulous records of passenger information for compliance purposes.

Receptionist - Premier Inn - London

(2022-11 - 2023-04)

• Maintained clean and orderly reception area to impress and welcome visitors.
• Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
• Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
• Welcomed guests and clients in friendly, positive manner.
• Greeted visitors warmly, providing a professional first impression of the organisation.

Customer Host - Wilson James - Heathrow

(2017-04 - 2022-10)

• Responded to inquiries promptly, providing excellent customer service.
• Supported day-to-day office operations to maintain smooth workflow.
• Collaborated with team members to ensure a safe, organized, and welcoming environment.
• Resolved customer queries promptly via phone and email support.
• Trained new staff on customer service protocols and best practices.
• Monitored customer feedback to enhance service quality and experience.

HND Business and Management - Business and Management - Global banking school, green ford (2022-02 - 2025-06)

Level 6 Top up Business and Management - Business and Management