Call Handler - Civil National Business Centre (HMCTS)
(2026-04)
- Handled inbound calls from members of the public and legal professionals, providing clear and professional support.
- Assisted customers with enquiries about civil court cases, applications, and case progress.
- Explained processes and procedures in a simple and easy-to-understand way.
- Updated and maintained accurate case records while handling confidential information.
- Worked to performance targets while delivering a high standard of customer service.
- Worked closely with colleagues to resolve queries efficiently and ensure a positive customer experience.
Onboarding Specialist - Reed - Northampton
(2025-08)
- Helping new team members feel welcomed, supported, and ready to thrive from day one.
- Guiding new hires through their first days and making sure they have what they need to succeed.
- Creating smooth, engaging onboarding experiences
- Passionate about welcoming new talent and helping them settle in, learn, and grow.
- Turning the first days on the job into a positive, confident start for every new hire.
Security Officer - BAA - Heathrow Airport
(2023-04 - 2025-05)
- Conducted regular patrols to ensure safety and security presence.
- Monitored surveillance systems to prevent and respond to incidents.
- Checked identification and authorised access for visitors and staff.
- Drafted detailed incident reports identifying potential security breaches.
- Collaborated with law enforcement on security-related investigations and issues.
Check in agent - Menzies - Heathrow Airport
(2023-01 - 2024-03)
- Managed passenger check-in process efficiently and accurately.
- Resolved customer queries related to flight details and schedules.
- Coordinated with ground staff to ensure smooth boarding procedures.
- Maintained meticulous records of passenger information for compliance purposes.
Receptionist - Premier Inn - London
(2022-11 - 2023-04)
- Maintained clean and orderly reception area to impress and welcome visitors.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Welcomed guests and clients in friendly, positive manner.
- Greeted visitors warmly, providing a professional first impression of the organisation.
Customer Host - Wilson James - Heathrow
(2017-04 - 2022-10)
- Responded to inquiries promptly, providing excellent customer service.
- Supported day-to-day office operations to maintain smooth workflow.
- Collaborated with team members to ensure a safe, organized, and welcoming environment.
- Resolved customer queries promptly via phone and email support.
- Trained new staff on customer service protocols and best practices.
- Monitored customer feedback to enhance service quality and experience.
