K Q

A reliable, highly organised, and adaptable professional with a proven track record of excellence in both corporate front-of-house operations and comprehensive facilities management. Demonstrates exceptional interpersonal skills and a methodical approach to workplace coordination, ensuring compliance, safety, and operational seamlessness. Adept at managing multi-tenant corporate buildings, supervising service contractors, and building trusted customer relationships.

Fully prepared to leverage comprehensive transferable skills in a challenging corporate environment.

Target Salary: £36,000 per annum.

Corporate Operations / Workspace Services Specialist - Frazer Nash

(2025-06 - 2026-03)

• Coordinated workplace operations and managed the client reception desk, executing end-to-end administration for building visitors, phone line transfers, and critical logistics.
• Prepared executive training rooms and boardrooms, establishing high standards of cleanliness, technical readiness, and workplace presentation.
• Administered regional office risk assessments and actively tracked building metrics, capacity parameters, and space utilisation stats.
• Managed building stock profiles, maintained vendor procurement logs, and ensured operational alignment with strict corporate guidelines.

Facilities Support & Front-of-House Officer - Clinisys Ltd

(2023-06 - 2025-04)

• Facilitated and hosted seamless hybrid and remote working workspaces, delivering immediate technological and operational resolution for resident staff and corporate visitors.
• Enforced company-wide clear desk policies and physical workspace standards, auditing workplace presentation on a daily basis.
• Arranged and coordinated courier logistics, corporate post sorting, and international travel itineraries for senior stakeholders.
• Maintained strict visitor authentication systems, monitored security access control boards, and issued active identity passes.

Workplace Coordinator (Pilot Program - Short Contract) - ISS Facility Services

(2022-07 - 2022-09)

• Spearheaded a dedicated workspace pilot project focusing on operational workplace improvement, vending machinery uptime, and facilities logging.
• Investigated workplace near-misses, submitted structured health & safety accident documentation, and supported building-wide risk remediation loops.

Facilities Assistant (Temporary Placement) - CBRE

(2022-03 - 2022-06)

• Logged facility jobs and surrounding perimeter maintenance requests utilizing the internal Elog framework to track reactive repairs.
• Supervised incoming site contractors during scheduled building updates, executing porterage, delivery logistics, and safety briefing protocols.

Building Manager - Protec Facilities

(2018-06 - 2020-06)

• Oversaw daily building management workflows for a multi-tenant commercial estate, directing regular maintenance schedules, lighting assessments, and janitorial tasks.
• Formulated comprehensive emergency evacuation procedures and updated critical Personal Emergency Evacuation Plans (PEEPs) for disabled occupants.
• Managed external technical trade engineers for structural improvements, validating certifications and keeping thorough tenant records.
• Resolved high-priority tenant complaints and managed operational hardware lifecycles including security systems, disability entries, and facility HVAC utility grids.

Corporate Receptionist & Facilities Assistant - Guarding UK

(2015-05 - 2018-05)

• Maintained front-of-house excellence across premium office locations, monitoring live CCTV feeds, managing security fobs, and managing access tokens across multiple floors.
• Conducted scheduled building compliance inspections, including weekly fire alarm testing and escape route auditable logs.

Head Casino Receptionist, Host & Service Team Leader - Casinos Austria (Austrian Corinthian Club)

(2011-09 - 2015-03)

• Supervised a high-volume reception, hospitality, and front-line service desk, coordinating shift rotas, annual leave allocations, and staff development programs.
• Ensured absolute compliance with the Gambling Commission's primary objectives, enforcing Data Protection regulations, anti-money laundering (AML) protocols, and Challenge 25 procedures.
• Executed robust front-line risk management by vetting guest credentials and managing escalations with difficult or intoxicated individuals to protect vulnerable persons.
• Compiled detailed operational compliance logs and auditable documentation for regulatory inspection boards.

Full-Time Family Care

(2026-03)

Structured personal leave due to paternal illness; fully available for immediate relocation/onboarding.

Planned Personal Career Break

(2022-12 - 2023-03)

Managed Transitional Job Search Window

(2022-09 - 2022-11)