Kabilan Nanthasuthan

A Mathematics and Statistics student with strong analytical, problem-solving, and management skills. With experience in sales, retail, and customer service, I excel in communication, teamwork, and client engagement. Currently working as a Sales Assistant at EE and a Retail Assistant at Tesco, I have developed a keen ability to understand customer needs and drive sales.

My role as an NHS Call Agent strengthened my ability to handle high-pressure situations with professionalism and empathy. Additionally, my academic projects at Brunel enhanced my research and data analysis skills. Proficient in Microsoft Office and fluent in English and Tamil, I am a dedicated and adaptable professional eager to grow and take on new challenges.

Retail Assistant - EE

(2024-02)

• Assisted customers in finding the right devices and products for their household needs, including phones, SIMs, tablets, home security and gaming.
• Provided support with device-related queries, enhancing customer service skills and ensuring a positive shopping experience.
• Mentored new joiners and guided peers through system processes, helping them develop their skills and improve overall team performance.

Retail Assistant - Tesco Express

(2022-06)

• Stocked shelves and maintained an engaging store presentation to attract customers and enhance their shopping experience.
• Assisted customers by guiding them to the sections they needed, improving satisfaction and building trust between customers and staff.
• Operated the till, processed transactions efficiently and provided excellent customer service at checkout.

Call Agent - NHS

(2022-06)

• Supported patients and the public by giving clear information on COVID-19 guidelines, testing, and vaccinations.
• Handled large numbers of calls, showing good communication, empathy, and professionalism when answering health-related questions.
• Worked with healthcare teams to coordinate care, prioritize urgent cases, and keep records accurate and up-to-date.

Retail Assistant - St Luke's Hospice

(2019-07 - 2019-07)

• Priced and labelled clothing in the stockroom, improving organisation and ensuring items were ready for the sales floor.
• Assisted with restocking shelves and arranging displays to create an appealing shopping experience for customers.
• Provided friendly customer service, helping shoppers find items and answering inquiries.
• Operated the till and handled transactions, gaining experience in cash handling and customer interactions.
• Maintained a clean and presentable shop at the end of each shift, ensuring an inviting environment for the next day.

Assistant Solicitor - Shan & Co. Solicitors

(2017-07 - 2017-07)

• Designed and introduced an efficient filing and indexing system, improving accessibility and streamlining workflow.
• Managed incoming calls, promptly directing clients to the appropriate departments for a smoother communication process.
• Typed and formatted correspondence and legal documents with accuracy and attention to detail.
• Organised and archived completed files systematically, ensuring easy retrieval and efficient record-keeping.

BSc Hons - Mathematics and Statistics with Management - Brunel University (2020-09 - 2022-09)

Foundation Year - Mathematics and Statistics - Brunel University (2020-09 - 2022-09)

A Levels - Mathematics, Further Maths - Bushey Meads School (2018-09 - 2020-06)

GCSEs - Maths, Triple Sciences, English - Bushey Meads School (2012-09 - 2018-06)