Kacey Bygrave

I consider myself to be hard-working in all projects I undertake, as supported by glowing feedback received during my time in academia. Many would describe me as reliable, and I make a conscious effort to always be a valuable team player in situations that require the work of a team while also possessing the skillsets required to work on my own where required. The projects I've undertaken during my time at East Durham College have given me the skills and discipline required to ensure projects that I am part of or responsible for are completed in a timely and professional manner.

Private Patient Coordinator - Spire Healthcare - Seaham

(2025-08)

• Ensuring all patients have a smooth and pleasant experience booking in there private consultations and making sure they get booked in with the correct consultant for them to make them feel valued and respected as a patient

Insurance Claims Handler - Pacifica

(2024-12 - 2025-07)

• i ensured the customer had a pleasant experience with our engineers and had a smooth and easy phone call with ourself aswell as making sure the customer knew exactly what they were booking in

Sales Representative - Resq

(2024-04 - 2024-11)

• Ensuring customers were made to feel valued and happy with the out come of each call

Kitchen Porter - Parkside Club

• Ensuring the cleanliness and hygiene of ceramics and customer-facing kitchenware
• Keeping up with high-stress environments during rushes that require critical thinking and quick decision-making

Babysitting - Private

• Taking care of a young child and their wellbeing while the main caregiver is unavailable
• Preparing healthy meals and soothing them if discomfort arises

Volunteer - Oaktree Animal Charity Shop

(2023-11 - 2023-12)

Princes Trust Level 1 - Performing Arts - East Durham College (2024-10 - 2025-01)

Edexcel Functional Skills - English – Level 3

Edexcel Functional Skills - Maths – Level 2