Retail & Service Assistant at Luggage-Point (2025-05 – Present)
- Delivering high-quality customer service across multiple airport services including Lost Property, Left Luggage, and Retail Sales.
- Supporting passengers with enquiries, item collection, and courier shipping, ensuring compliance with company and airport security procedures.
- Handling payments, daily cashing up, and accurate completion of shipping and inventory records.
- Maintaining store presentation, stock levels, and display standards in line with company expectations.
- Working within a team to achieve daily sales and service targets while ensuring an efficient, professional experience for every customer.
- Demonstrating strong awareness of airport safety, GDPR, and customer confidentiality standards.
- London Luton Airport
Shift Leader at The Whitehouse (2024-10 – 2025-05)
- Supervised daily operations of a busy high-street bar, maintaining fast and high-quality service during peak hours.
- Ensured compliance with Fire Safety, Food Hygiene, and COSHH regulations.
- Responsible for end-of-shift cashing up, turnover reports, and daily income reconciliation.
- Trained, led, and motivated a team of 80+ staff to deliver excellent service and uphold brand standards.
- Oversaw inductions and ongoing staff development to maintain a knowledgeable and compliant workforce.
- JD Wetherspoon - Luton
Bar Team Leader at The Whitehouse (2022-09 – 2024-10)
- Delegated tasks to ensure smooth service and cleanliness standards were maintained.
- Informed and motivated staff about promotions and events to boost sales and engagement.
- Supported management with floor operations, customer relations, and staff supervision.
- Delivered consistent service excellence, leading to promotion based on performance.
- JD Wetherspoon - Luton
Team Member at The Whitehouse (2021-01 – 2021-09)
- Provided exceptional front-of-house service in a fast-paced environment.
- Operated POS systems for accurate and efficient order and payment processing.
- Maintained high presentation standards and supported management in meeting sales targets.
- Developed strong interpersonal and customer care skills, contributing to positive reviews and repeat business.
- JD Wetherspoon - Luton
Volunteer Team Member (Litter Picking) at The Business Mar Ltd (2021-01 – 2021-09)
- Assisted in community clean-up initiatives, ensuring a safe and organised working environment.
- Reported PPE and equipment issues promptly to maintain safety standards.
- Worked collaboratively with team leaders to complete daily objectives efficiently.
- Developed strong teamwork, communication, and time-management skills.
- Social Enterprise
