Kaidy-shae Marcel-sango

I am a Reliable and proactive Customer Service Professional with over 5 years of experience in numerous fast-paced service environments which include, supervisory and assistant management roles. I am skilled at handling customer queries, resolving issues calmly and efficiently, and managing operational tasks such as scheduling, reporting, and staff coordination. I can adapt to working independently and remotely, and I feel confident using spreadsheets and databases to track tasks and follow processes from start to finish.

I seek to apply my strong communication skills and passion for helping people in a remote customer service position.

Assistant Manager - Atis - London

(2023-10 - 2024-10)

Supporting daily operations across a busy food service business.

• Handling customer queries and complaints with empathy and efficiency.
• Assisting with staff, scheduling, and training new team members.
• Managing data entry, record-keeping, and report preparation to support management.
• Participated in operational decision-making and workflow improvements.

Supervisor/ Admin assistant - Atis - London

(2021-01 - 2023-12)

• Supervised a frontline service team, ensuring high levels of customer satisfaction.
• Coordinated rotas and managed inventory to maintain smooth daily operations.
• Resolved customer issues and worked to improve service delivery.
• Performed administrative duties including tracking team performance and creating reports.

Supervisor - Ed's Diner - London

(2017-01 - 2020-12)

• Oversaw daily shift operations, staff coordination, and service standards.
• Managed stock control and minimised wastage through careful inventory management.
• Supported management in implementing new service processes.

Crew Trainer - McDonald's - London

(2015-01 - 2018-12)

• Trained new staff on procedures and service expectations.
• Monitored employee performance and gave on-the-job coaching.
• Helped maintain smooth shift operations during peak periods.

English - The Urswick School (2015)

Religious Studies - The Urswick School (2015)

French - The Urswick School (2015)

ICT - The Urswick School (2015)

Maths - Learners' Progress College (2018)

Law Subsidiary Diploma - Learners' Progress College (2018)

Health and social care Full Diploma - Learners' Progress College (2018)

Work skills full certificate - Learners' Progress College (2018)

Level 3 Certificate in Leadership and Management - Arden University (2024)