Bereavement Services Advisor
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As a Bereavement Services Advisor, I served as the primary point of contact, offering compassionate support and guidance to bereaved individuals.
Responsibilities included resolving queries, complaints, and enquiries, collaborating with colleagues to maintain high customer service standards. I conducted meetings with clients to understand their needs, discussed burial options, and promoted services positively. Additionally, I managed phone inquiries, greeted visitors, facilitated memorial purchases, adhered to the "Charter for the Bereaved," and handled administrative tasks, including recording complaints and maintaining records.
My experience encompasses knowledge of health and safety, customer care in bereavement services, and proficiency in Microsoft Office. I demonstrated sensitivity in emotional situations and successfully resolved service requests and complaints.
