Kali Swartz

Friendly, professional and hardworking individual with over 10 years of experience working in fast-paced, customer-facing environments. Experienced in communicating with clients, working effectively as part of a team and remaining organized and professional under pressure. A recent University of Glasgow graduate with strong interpersonal, organizational and problem-solving skills.

Quick to learn, adaptable and enthusiastic about providing excellent customer service and contributing to a positive guest experience.

Registered Veterinary Technician at Banfield Pet Hospital (2020-01 – 2021-12)

• Worked within a busy customer-facing team environment.
• Communicated professionally with clients and responded to questions and concerns.
• Managed multiple responsibilities while maintaining a high standard of service.
• Worked closely with colleagues to ensure efficient day-to-day operations.

Certified Veterinary Technician at Shiloh Veterinary Hospital (2019-01 – 2020-12)

• Provided professional support to clients and colleagues in a fast-paced environment.
• Worked collaboratively with team members to manage daily workload and changing priorities.
• Maintained clean, organised and appropriately stocked working areas.
• Demonstrated strong attention to detail and reliability.

Veterinary Assistant at Clearview Animal Hospital (2013-01 – 2018-12)

• Progressed from an unpaid externship to a paid position.
• Communicated directly with clients and assisted with appointment scheduling.
• Supported colleagues with the smooth running of daily operations.
• Developed strong customer service, communication and organisational skills.

Bachelor of Veterinary Medicine & Surgery in BVMS – University of Glasgow (2021-01 – 2026-12)

Bachelor of Science in Veterinary Medical Technology – Wilson College (2016-01 – 2019-12)