Kalpana Gai

Dedicated and customer-focused professional with over 2 years of UK experience across retail, customer service, food service, bakery production and sales environments. Experienced in customer service, cash handling, till/POS operations, food preparation, stock management, hygiene and maintaining high standards of presentation. Confident working in fast-paced environments, handling customer enquiries, processing transactions accurately and supporting colleagues to achieve operational targets.

Reliable, adaptable and hardworking with excellent communication skills, a positive attitude and a strong commitment to delivering an excellent customer experience.

Sales Assistant at The Salad Kitchen (2024-03 – 2025-02)

• Provided friendly, professional and efficient customer service in a busy food service environment.
• Welcomed customers, took orders and responded effectively to customer enquiries.
• Prepared and served salads, food items and beverages in accordance with company standards.
• Operated tills/POS systems and processed cash and card payments accurately.
• Maintained high standards of food hygiene, cleanliness and personal hygiene.
• Restocked ingredients, packaging and other supplies to ensure smooth daily operations.
• Checked food quality, freshness and presentation before serving customers.
• Assisted with food preparation and maintained an organised preparation area.
• Worked effectively with colleagues during busy service periods to ensure orders were completed accurately and promptly.
• Supported opening, closing and general cleaning duties.

Assistant to Bakery Head Chef at Sand's Catering (2023-09 – 2024-02)

• Assisted the Head Chef with the preparation and production of bakery and catering products.
• Measured and prepared ingredients accurately according to recipes and production requirements.
• Assisted with baking, decorating and presenting cakes, pastries, breads and other bakery products.
• Supported the preparation of large catering orders while maintaining quality and presentation standards.
• Ensured ingredients and finished products were stored correctly and safely.
• Maintained clean and organised kitchen workstations and equipment.
• Followed food hygiene, health and safety and workplace procedures at all times.
• Assisted with stock checking, stock rotation and preparation of ingredients.
• Worked efficiently under pressure to meet production deadlines and customer requirements.
• Supported the Head Chef and wider kitchen team with daily operations.

Bachelor of Commerce in Computers – Acharya Nagarjuna University (2018 – 2022)