Kalsoom Akhter

A responsible and trustworthy person who is willing to learn new things. I am patient and I can prioritise well. I am friendly and I am able to build long lasting relationships. I am reliable and punctual and trustworthy to follow policies and procedures.

Furthermore, I also believe that I can support both my managers and colleagues. I highly believe in being a team member, putting my ideas forward and listening to others and using my own initiative when needed. I have good communication skills, which I believe is important to work anywhere.

Nursery Assistant - Tiny Cubs Nursery - Luton

(2020-06)

• Observation and report making
• Providing a safe and comfortable environment
• Reporting concerns to the manager

Assistant - Berlin Pizza - Milton Keynes

(2020-02 - 2020-05)

• Assisting the kitchen staff
• Taking orders from customers
• Packing the orders,

Desk Host/Supervisor - London Luton Airport

(2017-08 - 2020-01)

• Sending staff to assist Vulnerable customers from the airport through the security and to the planes
• Serving customers courteously and efficiently, ensuring the highest standards of customer service are met at all times
• Looking after the passengers and ensuring they are comfortable on their journey at LLA
• Assisting customers with flight queries and special assistance needs
• Training new staff
• All other appropriate duties as and when required by Managers

Care Assistant - Westminster Care

(2019-09 - 2019-12)

Part time

• Assist clients with personal Care tasks including but not limited to: washing, dressing, eating and toileting
• Ensuring the client is given their Medication and recording the details
• Assisting in the safe lifting, transferring, repositioning and movement of clients
• Performing light housekeeping tasks including but not limited to: dusting, vacuuming and changing bedding
• Efficiently monitoring and recording clients’ physical and emotional well-being and promptly reporting any changes to senior staff

Nursery Assistant - Learning Corner nursery - Luton

(2016-06 - 2018-08)

Part time

• Observation and report making
• Providing a safe and comfortable environment
• Reporting concerns to the manager

Quality Assurance - Aryzta Bakeries

(2012-07 - 2016-05)

• Checking the quality of the products ensuring customers’ requirements and standards are met
• Making sure that the staff are following company policies and procedures.
• Office tasks including but not limited to solving customer queries via email
• Daily GMP and Audits

Child and family study Level 4

• Early year Level 3 Diploma
• Cache level 2 early years ED
• Cache level 1 early year ED
• Functional skill: English& maths
• Babysit - Central Bedfordshire College (2013-09 - 2018-08)

Fashion & Textile level 2 and 3 diplomas

• Sewing and textile level 1 Diploma
• NCFC Entry level 1 certificate in Adult Literacy.
• NCFC Entry level 1 certificate - Barnfield College (2009-09 - 2012-06)

Hilliard High School Lesway Farm barnfield West Academy Lewsey Farm (2007-09 - 2008-06)

Jinnah Primary School Kotli AJ Kashmir (1999-03 - 2007-08)