Kamile Lazauskaite

IT Systems Engineer - Live Nation - London

(2025-06 - 2026-08)

Managed DNS for 1,000+ domains in AWS Route 53 using Infrastructure as Code (AWS CloudFormation), ensuring scalable, reliable, and consistent deployments.
Leveraged AI to automate and optimize existing workflows, improving efficiency and reducing manual effort.
Automated administrative workflows using PowerShell to reduce manual operational workload, including Exchange Online administrative processes, DHCP management and various reports.
Administered enterprise identity and access management including Active Directory, Azure AD, SSO, RBAC, user provisioning, and least privilege access.
Managed endpoint configuration, security, patch deployment, and device lifecycle management using Intune, Autopilot, Tanium.

IT Support Technician - SHM Productions - London

(2024-07 - 2025-06)

Provided 1st and 2nd line technical support for 30+ users, resolving hardware, software, networking, and endpoint issues across Windows environments.
Configured, deployed, and migrated 20+ Windows laptops including Microsoft 365, Active Directory, BitLocker, endpoint security, and user profile migrations.
Administered Active Directory user lifecycle management including onboarding, offboarding, access permissions, group memberships, and security policies.
Built, configured, and maintained HPE ProLiant servers and Synology NAS infrastructure to support secure business operations and data storage.
Performed system maintenance, software deployment, patch management, backups, and infrastructure support to maintain operational reliability and security.

IT Support Assistant - HSBC - Leeds

(2020-10 - 2023-06)

Provided comprehensive 1st and 2nd line technical support across desktop, software, Windows, and browser-based environments within a banking environment.
Investigated and resolved 30+ software, browser, authentication, and technical incidents daily while maintaining a high first-time resolution rate.
Maintained Windows operating systems, endpoint security tools, and supported enterprise browsers including Chrome, Edge, Safari, and Firefox.
Assisted 3rd line support teams by troubleshooting software issues, documenting defects, and supporting application testing and new software releases.

Sales Team Leader - Hegemonic Enterprise - Leeds

(2018-07 - 2020-03)

Implemented and improved a team onboarding and training process, reducing the average training period from 4 weeks to 2 weeks.
Led and supported a 5–10 person team, demonstrating leadership, coaching, and problem-solving skills in a fast-paced environment.
Monitored and maintained company databases, records, and operational reporting to support daily business activities.

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