Kareemulla Ambaarapu

Having Good experience in IT industry. Worked in many roles.

• Incident Manager
• Problem Manager
• Service Manager
• Deployment Manager
• Change Manager
• Production Support Lead
• Application Support Lead
• Project coordinator
• Project Lead

• Involved in module Integration activities and work with unix shell scripts.
• Worked with Control-M tool -Schedule and Monitoring Batch Jobs
• Created suspend order for Disable profile and raise reconnect order.
• Perform purging activity (TS1 and TS2) to created new Starter pack
• Worked with SAP,Siebel,NGIN and RSIM teams to resolve the issue.
• Manual Sftp files from BSS to external systems
• Analyze the Interface files ,Batch processing, Scheduler Jobs, Alerts monitoring for suspicious activity.
• Providing permission to access the screen such as Master maintenance, Transaction maintenance .
• Involved in UAT activities as reproducing issue, Deployment files, Configuration files, Workflow configuration files.
• Resolve wifi issues and Birthday bonus issue for customers
• Resolve Email or SMS bill notifications to customer .
• Worked with daily customer trouble tickets from L2 and L3 tickets
• Perform diskspace utilization issues and Db related issues (index, store proc, constraints)
• Analyse the Interface files, Batch processing, Scheduler and monitoring Tidal Jobs.
• Involved in Preparing Release notes and Technical documentation
• Worked with Batch servers, Ldap servers, Cloud servers and troubleshooting server issues.
• Mailing Daily/weekly/monthly reports, Legal work list reports to down system managers
• Scheduling and Monitoring of jobs via scheduling tool Tidal in Production.
• Defects fixing for the issues raised by internal project teams for various releases.
• Creation of builds and deployment activities and Performing post-implementation reviews
• Worked with Workflows, Configuration files, Templates used in Application to words resolution the issues.
• Analyse AWR Reports and CPU utilization reports and provide solution to customer when system slowness
• Involved in Process Management, Service Management, Change management and Release management.
• Followup with team on high priority production issues after new CR deployments.
• Worked with multiple teams to resolve production issues and analyze new CR's.
• Strong command in telecom activities -SIM registration, activation, suspend, termination, Billing ,Wifi, free calls/sms, golden numbers, New number creation (Starter packs).
• Good knowledge in Goods Stock Inventory (Ware house, Distributors, outlets)
• Interaction with multiple vendors and follow-up for Progress and conducting meeting to achieve quality output.

M.Tech (Software Engineering) 2008 to 2010.

B.Tech (Computer Science Engineering)