Karen Child

I approach new challenges with enthusiasm and dedication, and I am always willing to learn new skills in which to achieve the highest standards. Customer service and teamwork have been an important part of my employment; I also work well on individual tasks.

Professional skills include;-

• Over 20 years of Customer service experience.
• Currently working towards an NVQ 2 Qualification in customer service.
• Tourism information, promotion of site and other local attractions.
• Shop experience - experience of stock control, rotation, ordering cash handling and banking reconciliation.
• Experience of dealing with enquiries and complaints face to face, online and by telephone. 
• Museum Experience - handling artifacts, climate control, exhibition set up/ take down and general upkeep and maintenance
• Computer skills - Microsoft Office, Excel and Word. Knowledge of specialised packages such as Oracle and Iproc/Fusion. Familiar with teams and zoom. Have used computerised tills. 
• Admin skills – Include Invoice preparation, data collection, filling, emails, permits and applications. 
• Compliance – Maintaining site facilities in line with Council Corporate regulations.
• Maintenance skills & Health and Safety - include general housekeeping and cleaning. Changing fixtures and fittings when required. Courses such as Manual handling, fire safety and first aid have been completed. 

BA Hons 2:1. History & Drama.

A levels- History, English literature and Photography.

GCSE’s including English & Maths.

ALS Diploma in Customer service Level 2 – Currently working towards completion.