Karen Mitchell

I am a hardworking and enthusiastic individual with excellent interpersonal skills and the ability to adapt my approach to a range of situations and tasks to suit the needs of the role and employer. I maintain high personal standards and pick up new skills quickly and competently treating agreed targets as personal goals. I am a co-operative team worker but equally confident working alone with little or no supervision and enjoy working in a busy environment, accepting new challenges and utilising my skills.

Business Support Clerk - North Lincolnshire Council

(2022-09)

• Use of IT equipment and navigate between different computer programmes
• File documents away in correct folders
• Make and receive calls to and from colleagues in relation to their work day
• Set up and end services relating to the nature of the business
• Accurately enter client's details and needs
• Printing, scanning and copying documents
• Processing timesheets relating to overtime worked

Instore and online customer service advisor - Dunelm Soft Furnishings

(2019)

During the pandemic I had the opportunity to learn some new skills and was temporarily seconded to our customer care centre. This involved helping customers with queries about orders for our home delivery service. It involved using various computer programmes to access orders and communicate with suppliers, couriers and customers. I very much enjoyed this challenge and was able to solve problems to the customers satisfaction.

• Meeting and greeting customers, preparing food and drinks
• Taking payments by cash and card
• Record keeping in line with regulations regarding food safety, for example temperatures and cleaning tasks

Sandwich Artist - Subway

(2014 - 2019)

• Meeting, greeting, advising and serving customers
• Preparing food and making sandwiches
• Taking payments by cash and card
• Taking responsibility for some of the marketing, safe checks and computer work
• Ensuring all work is carried out to the highest standards

Child Minder - Self-employed

(2009 - 2011)

• Looking after small children
• Planning a variety of play based activities/experiences that stimulate and support children's learning and development at an appropriate level to meet their individual needs
• Listening to, encouraging, enabling, engaging and motivating children in my care to keep them entertained

Customer Service Assistant - Dunelm Soft Furnishings

(2001 - 2005)

Customer Service Assistant - The Barge Inn (Keadby)

(1988 - 2005)

BA (Hons) - Social Science

Diploma - Homebased Childcare

NVQ level 2 - Business Administration

GCSEs - English language, English literature, French, maths, chemistry and art