Karen Skeggs

Well organised, great time keeper, able to work well under pressure. Always strive to do the best I can in any situation that arises. I am polite, friendly and trustworthy. I like to go out of my way to help others in anyway I can. I have 24 years experience working in retail delivering outstanding customer service with the skills I have learned over these years.

Customer Experience Advisor at Banking-Essex (2022-08 – Present)

• Dealing with all customer queries in branch and over the phone on day to day transactions to isa upgrades and fraudulent payments
• Helping customers with access to online and mobile banking and troubleshooting any issues they may have
• Recognising and reporting of suspicious activity on customer accounts and producing SAR reports when necessary
• Upselling creating openings for accounts to life and home insurance
• Dealing with all aspects of vault on a day to day basis
• Responsibility of being a key holder and fire marshal

Checkout supervisor at Sainsbury's (2001-04 – 2022-07)

• Supervising of the checkouts department of around 100 employees
• Dealing with colleague queries and making sure they are using correct cash handling procedures
• To manage colleagues breaks to enable smooth running of department and dealing with this where necessary
• Helping colleagues with training, which is a legal requirement, when required
• Dealing with any customer problems that may aris while delivering great customer service
• Holder of Store keys and locking the store at end of day
• Dealing with daiy store takings from tills to cash office

GCSE – St Mary's High School, Cheshunt