Karolina Facunova

Friendly, reliable and hardworking individual with experience in busy retail and customer-facing environments. Experienced in operating tills, handling cash and card payments, serving customers and maintaining a clean, organised and welcoming environment. With previous experience at Kaspas and QD Stores, confident working in fast-paced environments where excellent customer service, teamwork and attention to detail are important.

Quick to learn, approachable and able to remain calm and professional during busy periods. Coming from a Kurdish and Slovak background, strong appreciation for family values, hospitality and welcoming people from different cultures. Respectful, adaptable and comfortable communicating with people from a wide range of backgrounds.

Customer Service / Front of House - Kaspas

• Welcomed customers and provided friendly and professional service.
• Took customer orders accurately and efficiently.
• Operated tills and processed cash and card payments.
• Assisted customers with menu choices and general enquiries.
• Worked effectively during busy periods while maintaining a positive attitude.
• Helped maintain a clean, tidy and welcoming customer area.
• Worked closely with colleagues to provide efficient service.
• Followed workplace procedures relating to cleanliness, customer service and food service.
• Maintained a friendly and professional approach when dealing with customers.

Retail Assistant - QD Stores

• Served customers in a busy retail environment.
• Operated tills and processed cash and card transactions accurately.
• Handled customer enquiries and provided helpful assistance.
• Replenished stock and maintained organised displays.
• Kept the shop floor clean, tidy and presentable.
• Worked as part of a team to ensure the store operated efficiently.
• Assisted with stock organisation and general shop-floor duties.
• Developed strong customer-service, communication and cash-handling skills.