Karolina Żurek

Approachable, dynamic, versatile, creative, and caring individual bringing experience in exceptional customer service, cleaning and hospitality. Proficient in handling various tasks and situations. Reliable, honest, always on time.

Hospitality professional with over 15 years of leadership experience in hotels, catering, customer service, and business management across the UK, Canada, and Poland. Skilled in overseeing daily hotel operations, leading multicultural teams, ensuring exceptional guest satisfaction, resolving complaints, maintaining health and safety standards, and supporting operational efficiency. Confident working under pressure, making independent decisions, and delivering high standards of service.

Passionate about creating outstanding guest experiences while supporting hotel profitability and team performance. Available to start immediately.

Housekeeping Supervisor and Acting Assistant Head Housekeeper - Holiday Inn Express Hotel by IHG - Newcastle Upon Tyne, UK

(2025-05 - 2026-06)

• Led housekeeping department in the absence of the Head Housekeeper
• Supported Reception, Maintenance, and Housekeeping departments to ensure smooth hotel operations
• Managed daily operations and allocated workloads
• Maintained high cleanliness and safety standards
• Organised stock and supplies efficiently
• Worked under pressure while meeting strict time targets
• Supported operational organisation and task coordination
• Contributed to a 15% improvement in cleanliness and guest satisfaction scores

Small Cleaning Business Owner - Spruce Grove - AB Canada

(2021-06 - 2025-03)

• Managed cleaning operations across multiple residential properties
• Organised supplies, schedules, and daily tasks independently
• Maintained high standards of cleanliness and organisation
• Delivered reliable and efficient service to clients

Housekeeping and Casual Food and Beverage Supervisor - DoubleTree by Hilton - Lodz, Poland

(2017-12 - 2020-01)

• Supervised daily operations and staff organisation
• Worked across both Housekeeping and Food and Beverage departments providing support wherever required
• Maintained cleanliness, safety, and workplace standards
• Coordinated workloads and supported teams efficiency
• Led by example with a hands on approach

Manager - Hostel Flamingo Manager Lodz - Poland

(2008-03 - 2016-12)

• Managed staffing levels, daily room allocations, and productivity
• Ensured compliance with Health & Safety and fire safety procedures
• Organized first in Poland "Dinner in the Dark", along with weddings and conferences
• Managed daily catering operations serving large numbers of customers
• Resolved customer concerns professionally

Sociology and Management - SAN Social Sciences Academy Lodz (2011 - 2014)

Tourism and Hospitality - Polish University Lodz (2009 - 2010)

J.Slowacki's XX High School (2006 - 2009)