Virenti Dcosta

A dedicated and experienced hospitality professional holding Personal License & Food Hygiene Safety level 2 Certification with over 15 years of leadership roles across India, UAE, Qatar, and UK. Proven expertise in customer service, team management, and operational efficiency within multicultural and dynamic environments. Skilled at fostering positive work spaces, ensuring compliance with safety standards, and driving business success through exceptional organizational and communication skills.

Fluent in English, Hindi, Marathi, and Konkani, with basic Spanish proficiency. Eager to leverage global experience to build a rewarding career in a fast paced industry.

Assistant Food & Beverage Manager - Harbour Hotels Richmond - London

(2025-05 - 2026-02)

Oversee daily operations of all F&B outlets including Restaurants, Bars, In-Room Dining & Banqueting services, ensuring efficient service and high standards are maintained.

• Co-ordinate between kitchen and service teams to ensure smooth workflow and timely service.
• Monitor and uphold menu standards, food quality and presentation.
• Develop and implement training programmes for new and existing staff, focusing on operational practice, hygiene and customer service.
• Respond to customer feedback and implement improvements where necessary.
• Monitor daily sales, beverage costs and track performance against budget, planning and forecasting future sales and revenue opportunities.

Provisional Driving Instructor - Motorvator Driving School - Hounslow London

(2024-04 - 2025-04)

• Ability to explain instructions clearly and patiently.
• Able to remain calm under pressure and help nervous students feel comfortable.
• A confident and skilled driver with the ability to demonstrate and explain techniques.
• Ability to assess student progress and determine when they are ready for their driving test.
• Basic understanding of vehicle maintenance and safety checks.
• Thorough knowledge of road rules, traffic regulations, and driving safety practices.
• Tailoring teaching methods to suit individual student needs.

General Manager - Fullers The Queens Head Cranford - London

(2016-04 - 2024-04)

• Managing staff (hiring, training, scheduling).
• Monitoring inventory and ordering supplies.
• Ensuring compliance with health, safety, and alcohol regulations.
• Handling customer service and resolving issues.
• Managing finances (budgeting, sales tracking, and cash handling).
• Promoting the bar and organising events or specials.

Team Leader - Meydan Hotel - Dubai, UAE

(2014-10 - 2015-10)

• Supervising staff (training, scheduling, and performance).
• Ensuring high standards of customer service.
• Managing inventory and ordering supplies for both food and drinks.
• Enforcing health, safety, and service regulations.
• Addressing customer concerns and resolving issues.
• Assisting in financial tasks such as cash handling and sales.

Head Waiter & Learning Coach - Ritz Carlton Hotel - Doha, Qatar

(2011-01 - 2014-05)

• Supervising and coordinating the waiting staff.
• Training and mentoring junior waiters.
• Taking and managing high-priority customer orders.
• Handling reservations and seating arrangements.
• Addressing customer concerns or special requests.
• Collaborating with the kitchen and bar staff to ensure timely service.

Casino Dealer - Las Vegas Casino - Goa, India

(2009-12 - 2011-01)

• Running table games like blackjack, poker, or roulette.
• Shuffling and dealing cards or operating gaming equipment.
• Ensuring fair play and compliance with casino rules.
• Handling bets, payouts, and chips accurately.
• Maintaining a professional and engaging atmosphere for players.
• Reporting any suspicious activity or rule violations.

Hotel Management - IHMCT Institute India (2008-09)

Food Safety - Tame Institute India (2008-12)