Karyn Clainos

Reliable and approachable professional with experience in reception and customer service roles. Skilled in dealing with customers face-to-face, over the phone, and via email, with a strong focus on building positive relationships. Organised, adaptable, and able to multitask in fast-paced environments.

Animal Care Volunteer at KWWSPCA Ireland (2022 – 2025)

• Provided hands-on care for rescue cats and vulnerable kittens, including premature and high-needs cases
• Experienced in feeding, cleaning, administering basic care, monitoring behaviour and supporting recovery
• Built strong knowledge of kitten care, animal behaviour, health observation and rehabilitation support
• Confident managing daily care routines, record keeping, communication and emergency situations

Patient Services Representative / Call Centre Representative at RelateCare (2024-08 – 2025-04)

• Managed high volumes of inbound calls for hospital and healthcare appointment services in a professional and compassionate manner
• Scheduled, amended, and confirmed patient appointments while ensuring accuracy of patient information and records
• Worked efficiently in a fast-paced healthcare environment while meeting call handling and service targets
• Liaised with hospital departments and healthcare teams to ensure smooth patient communication and appointment coordination

Primary School Teacher at Kildare Steiner School (2022-07 – 2024-08)

• Managed administrative tasks including student records, reports, and confidential documentation
• Coordinated parent communication, enrolments, scheduling, staff training, and daily school administration
• Organised school events, activities, and meetings, ensuring smooth day-to-day operations

Early Years Educator / Lead Practitioner at Kids Academy Creche and preschool (2020-02 – 2021-10)

• Maintained child development records and documentation, organising daily planning, routines and activities
• Communicated with parents and team members
• Ensured compliance with regulatory standards

Receptionist and reservations agent at Rathsallagh Country House Wicklow (2018 – 2020)

Boutique hotel and wedding venue

• Welcomed guests and provided professional front desk hospitality service
• Managed bookings, phone calls, email enquiries and processing payments
• Delivered excellent customer service in a busy hotel environment

School Owner & Manager at Jungle Tots Play School (2014 – 2015)

• Managed the daily operations of a busy childcare setting
• Supervised staff and ensured a safe, positive environment for children
• Built strong relationships with parents through excellent communication and customer service
• Managed enrolments, scheduling, administration, and record keeping

Flight Attendant at Nationwide Airlines (2006 – 2007)

• Delivered high standards of customer service and passenger care
• Ensured passenger safety and followed emergency procedures
• Assisted passengers with enquiries and resolved issues professionally

Receptionist at Virgin Active Health Club (2001 – 2003)

• Welcomed members and visitors and provided professional front desk support
• Managed bookings, memberships, phone calls, and email enquiries
• Processed payments and maintained accurate records

Bachelor of Arts Degree in Psychology & Criminology – University of South Africa (2010)

Certificate in Resource Management – Cranfield Aviation Training (2007)