Animal Care Volunteer at KWWSPCA Ireland (2022 – 2025)
- Provided hands-on care for rescue cats and vulnerable kittens, including premature and high-needs cases
- Experienced in feeding, cleaning, administering basic care, monitoring behaviour and supporting recovery
- Built strong knowledge of kitten care, animal behaviour, health observation and rehabilitation support
- Confident managing daily care routines, record keeping, communication and emergency situations
Patient Services Representative / Call Centre Representative at RelateCare (2024-08 – 2025-04)
- Managed high volumes of inbound calls for hospital and healthcare appointment services in a professional and compassionate manner
- Scheduled, amended, and confirmed patient appointments while ensuring accuracy of patient information and records
- Worked efficiently in a fast-paced healthcare environment while meeting call handling and service targets
- Liaised with hospital departments and healthcare teams to ensure smooth patient communication and appointment coordination
Primary School Teacher at Kildare Steiner School (2022-07 – 2024-08)
- Managed administrative tasks including student records, reports, and confidential documentation
- Coordinated parent communication, enrolments, scheduling, staff training, and daily school administration
- Organised school events, activities, and meetings, ensuring smooth day-to-day operations
Early Years Educator / Lead Practitioner at Kids Academy Creche and preschool (2020-02 – 2021-10)
- Maintained child development records and documentation, organising daily planning, routines and activities
- Communicated with parents and team members
- Ensured compliance with regulatory standards
Receptionist and reservations agent at Rathsallagh Country House Wicklow (2018 – 2020)
Boutique hotel and wedding venue
- Welcomed guests and provided professional front desk hospitality service
- Managed bookings, phone calls, email enquiries and processing payments
- Delivered excellent customer service in a busy hotel environment
School Owner & Manager at Jungle Tots Play School (2014 – 2015)
- Managed the daily operations of a busy childcare setting
- Supervised staff and ensured a safe, positive environment for children
- Built strong relationships with parents through excellent communication and customer service
- Managed enrolments, scheduling, administration, and record keeping
Flight Attendant at Nationwide Airlines (2006 – 2007)
- Delivered high standards of customer service and passenger care
- Ensured passenger safety and followed emergency procedures
- Assisted passengers with enquiries and resolved issues professionally
Receptionist at Virgin Active Health Club (2001 – 2003)
- Welcomed members and visitors and provided professional front desk support
- Managed bookings, memberships, phone calls, and email enquiries
- Processed payments and maintained accurate records
