Yew Fai Chan

I graduated from Kingston University in July 2015 with an Upper Second-Class Honours degree in History. I am a hardworking individual and a strong team player who values professionalism, commitment, and job satisfaction, as I believe these qualities contribute positively to both personal performance and the wider team environment. During my time at university, I participated in sporting activities such as rowing, which helped me develop discipline, teamwork, and the ability to balance responsibilities effectively.

In addition, I have lived and studied in Japan, Singapore, and Egypt, experiences which have given me exposure to different cultures, perspectives, and ways of working. This international background has strengthened my communication skills, adaptability, and appreciation for diversity, enabling me to work confidently with people from a wide range of backgrounds in a modern workplace.

Administrative Officer in Application Management - Veterinary Medicines Directorate (VMD)

(2025-01)

An Administrative Officer in application management is responsible for overseeing the processing, verification, and coordination of applications to ensure efficiency and compliance with organizational policies.

• Application Processing
• Communication & Co-ordination
• Compliance & Verification
• Tracking & Improving applications

Administrative Officer in the Finance Department - Veterinary Medicines Directorate (VMD)

(2024-05 - 2025-01)

• Process and manage invoices across all VMD departments, consistently meeting 24-hour turnaround targets.
• Ensure accurate input and maintenance of financial data to a high standard using SAGE X3 and departmental finance systems.
• Monitor and manage invoice payments to ensure deadlines are met.
• Respond to and resolve financial queries from multiple departments.
• Process and verify purchase orders, ensuring accuracy and compliance.
• Record and manage financial data, including prepayments, in line with audit requirements.
• Maintain and update prepayment spreadsheets, ensuring all information is accurately recorded, reconciled, and completed within required timescales.
• Support internal and external audits by providing financial records and supporting documentation as required.
• Support overall financial operations by maintaining organised and compliant records.

Administrative Officer in Application Management - Veterinary Medicines Directorate (VMD)

(2022-01 - 2024-05)

An Administrative Officer in application management is responsible for overseeing the processing, verification, and coordination of applications to ensure efficiency and compliance with organizational policies.

• Application Processing
• Communication & Co-ordination
• Compliance & Verification
• Tracking & Improving applications

Member Representative at Nationwide Building Society, Reading - Nationwide Building Society - Reading

(2017-03 - 2021-12)

• Delivered excellent customer service by providing positive and tailored solutions to Nationwide members
• Identified the most suitable financial products and services based on members' needs
• Supported members with opening new accounts and managing banking services
• Helped customers save money by recommending appropriate financial options and products
• Built strong relationships with members through professional and customer-focused communication
• Ensured a high standard of service while supporting branch and operational objectives

Full-Time Foreign Exchange Cashier - Eurochange - Reading

(2016-02 - 2017-03)

• Promoted and sold major currencies including Pounds, Euros, and US Dollars to customers
• Provided excellent customer service while assisting with foreign exchange transactions
• Supported customers with Eurochange financial and travel money services
• Processed currency exchange transactions accurately and efficiently
• Maintained strong product knowledge to recommend suitable services to customers
• Ensured compliance with company procedures and financial regulations during transactions

Christmas Temporary Stock assistant/Sales Advisor Cosmetics - Debenhams - Reading Store

(2015-10 - 2016-01)

• Processed and managed fragrance department stock efficiently and accurately
• Supported stock replenishment and organisation within the department
• Learned and applied the basics of merchandising to maintain product presentation standards
• Assisted in ensuring the department remained well-stocked and visually appealing for customers
• Worked effectively as part of a team to support daily retail operations

Sales Assistant - Game Digital Ltd - Reading Store

(2015-06 - 2015-09)

Worked as a part-time Sales Assistant at GAME from June 2015

• Communicated effectively with customers and responded to their needs and enquiries
• Delivered excellent customer service in a fast-paced retail environment
• Worked towards individual sales targets and contributed to overall store performance
• Monitored store sales statistics to improve sales techniques and product knowledge
• Developed strong sales and communication skills through customer interaction and upselling opportunities

Work Experience Placement - BG Group plc - Reading

(2013-07 - 2013-07)

Completed a one-week work experience placement at BG Group headquarters in Reading during Summer 2013

• Gained first-hand experience in public relations within an integrated oil and gas company
• Observed and supported aspects of daily press and investor relations activities
• Developed an understanding of corporate communications and stakeholder engagement
• Worked alongside frontline professionals responsible for media and investor communications
• Strengthened communication and professional workplace skills in a corporate environment

Work Experience - Premier Office Supplies - Reading

(2012-07 - 2012-07)

Completed a two to three day work experience programme during Summer 2012

• Assisted with processing and organising a large stationery delivery
• Supported stock handling and general workplace organisation tasks
• Gained an understanding of day-to-day operations within a stationery supplier environment
• Learned the basics of professional workplace responsibilities and teamwork
• Developed organisational and time management skills through practical experience

BA (Hons) History - History - Kingston University (2012-09 - 2015-07)

GCE A-Level Qualifications - Giggleswick School (2004-09 - 2012-07)

GCSE Qualifications - Giggleswick School (2010)