Kasha Mckenzie
Business Support Assistant
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About
Friendly, reliable, and customer-focused professional with experience in administrative support, retail, hospitality, and customer-facing roles. Skilled in handling enquiries, resolving issues, and delivering a positive customer experience both face-to-face and over the phone. Known for a proactive attitude, strong communication skills, and the ability to stay organised under pressure. Eager to return to full-time employment and build on existing skills within a customer service environment.
Experience
Business Support Assistant at Vico Homes (2025-11 – Present)
- Process housing applications, ensuring accuracy and a high level of customer care
- Support applicants by phone and email, resolving queries and gathering required information
- Update and maintain records using internal systems and document management tools
- Assist customers with completing applications, including those requiring additional support
- Manage inbox enquiries and prepare property listings for weekly bidding cycles
- Handle sensitive cases with professionalism, discretion, and empathy
Supportive Artist (TV & Film Work) at Various Productions (2021-01 – Present)
- Worked on productions including Bank of Dave, Emmerdale, and Brassic
- Followed instructions accurately in fast-paced environments
- Demonstrated adaptability, teamwork, and professionalism on set
- Delivered a speaking role, showing confidence and communication skills
Trainee Teaching Assistant / Lunchtime Supervisor at Wakefield (2017-09 – 2019-02)
- Supported children's learning and engagement in the classroom
- Assisted pupils needing additional support, ensuring inclusion
- Helped manage behaviour and resolve conflicts positively
- Supervised children in dining and playground settings, ensuring safety
- Built strong relationships with children, staff, and parents
Bar Staff / Play Assistant at The Sun Inn (2016-10 – 2017-04)
- Delivered excellent customer service in a busy hospitality environment
- Served food and drinks while ensuring customer satisfaction
- Resolved customer queries quickly and professionally
- Maintained cleanliness and organisation of the premises
- Opened and closed the venue and managed stock levels
Sales Assistant / Night Replenishment at Sainsbury's (2014-12 – 2015-09)
- Assisted customers with enquiries and locating products
- Operated tills and handled payments accurately
- Maintained stock levels and ensured shop floor presentation
- Delivered helpful and friendly customer service
Cashier at Batley's Cash & Carry (2014-08 – 2014-10)
- Handled high volumes of cash with accuracy and attention to detail
- Delivered efficient service in a fast-paced environment
- Ensured compliance with cash handling procedures
Education
Level 2 Business Administration in Business Administration (2025)
Level 2 Teaching Assistant in Teaching Assistant
Level 2 BTEC Business Studies in Business Studies
Level 3 National Diploma in Professional Cookery
Level 2 in Beauty Therapy
