Kasha Mckenzie

Friendly, reliable, and customer-focused professional with experience in administrative support, retail, hospitality, and customer-facing roles. Skilled in handling enquiries, resolving issues, and delivering a positive customer experience both face-to-face and over the phone. Known for a proactive attitude, strong communication skills, and the ability to stay organised under pressure. Eager to return to full-time employment and build on existing skills within a customer service environment.

Business Support Assistant at Vico Homes (2025-11 – Present)

• Process housing applications, ensuring accuracy and a high level of customer care
• Support applicants by phone and email, resolving queries and gathering required information
• Update and maintain records using internal systems and document management tools
• Assist customers with completing applications, including those requiring additional support
• Manage inbox enquiries and prepare property listings for weekly bidding cycles
• Handle sensitive cases with professionalism, discretion, and empathy

Supportive Artist (TV & Film Work) at Various Productions (2021-01 – Present)

• Worked on productions including Bank of Dave, Emmerdale, and Brassic
• Followed instructions accurately in fast-paced environments
• Demonstrated adaptability, teamwork, and professionalism on set
• Delivered a speaking role, showing confidence and communication skills

Trainee Teaching Assistant / Lunchtime Supervisor at Wakefield (2017-09 – 2019-02)

• Supported children's learning and engagement in the classroom
• Assisted pupils needing additional support, ensuring inclusion
• Helped manage behaviour and resolve conflicts positively
• Supervised children in dining and playground settings, ensuring safety
• Built strong relationships with children, staff, and parents

Bar Staff / Play Assistant at The Sun Inn (2016-10 – 2017-04)

• Delivered excellent customer service in a busy hospitality environment
• Served food and drinks while ensuring customer satisfaction
• Resolved customer queries quickly and professionally
• Maintained cleanliness and organisation of the premises
• Opened and closed the venue and managed stock levels

Sales Assistant / Night Replenishment at Sainsbury's (2014-12 – 2015-09)

• Assisted customers with enquiries and locating products
• Operated tills and handled payments accurately
• Maintained stock levels and ensured shop floor presentation
• Delivered helpful and friendly customer service

Cashier at Batley's Cash & Carry (2014-08 – 2014-10)

• Handled high volumes of cash with accuracy and attention to detail
• Delivered efficient service in a fast-paced environment
• Ensured compliance with cash handling procedures

Level 2 Business Administration in Business Administration (2025)

Level 2 Teaching Assistant in Teaching Assistant

Level 2 BTEC Business Studies in Business Studies

Level 3 National Diploma in Professional Cookery

Level 2 in Beauty Therapy

GCSEs