Kassidy Hope

• Communication - Clear communication both verbally and in writing. 
• Teamwork - Able to play a strong part in any team environment, working to achieve common goals.
• Self-motivated - Strong ability to ensure I deliver on promises and ensure deadlines are met.
• Time Management & Organisational skills - Strong planning skills and ability to complete all priorities and tasks within the timescales promised or needed. 

Sales Assistant - Select Clothes Store Nov 2022 - Aug 2023

Duties include helping customers with their requirements, as well as working on the till to take payment for goods. Additionally, I am responsible for maintaining stock as well as ensuring the customer area on the shop floor is visually appealing. Customer care and understanding customer needs is a large part of my duties, one which I enjoy.

Customer Assistant - Book Cycle Shop Sep 2022 - Nov 2022

Duties include helping customers with their needs, answering queries regarding stock, serving customers on the till, rotating and refilling stock on the shop floor, general maintenance of cleanliness of shop environment and various other duties.

Personal Carer/Housekeeper July 2020 - August 2022 

Duties include but are not limited to providing personal in-home care on a one to one basis for an elderly individual with additional support needs.

• Trusted: I am responsible for assisting with basic financial support and have proven I am a trusted individual who can help someone who is a little vulnerable.  
• Home duties: Basic household duties as required in addition identifying areas, I could proactively offer my help and support. Preparing meals and ensuring medication is taken as required. 
• Relationship Building. I have built strong relationship with the lady I care for, ensuring she feels confident in me and earning her trust. This is especially important as I am entering her personal space each day and its vital, she feels safe in her own home. 

Customer Services representative & NatWest complaints centre July 2018 - Aug 2018 & 

July 2019 - Aug 2019

During a work experience arranged by myself, duties included but were not limited to working as part of a large team to answer customer queries and provide information as requested. I received excellent feedback for my work ethic and for my behaviours and communication skills. I was invited back the following year due to my previous success.

• Customer: Strong focus on the quality of the work I did to ensure customer satisfaction. 
• Self-development: Ensured I was proactive in how I approached my training and development of skills in this environment.
• Communication: Strong ability to communicate and make my thoughts heard and take part in team discussions.

8 - GCSEs including Maths and English all at pass grade or higher.

3 - A levels in English language & literature, Social Media studies and fine art - all at pass grade or higher.

A Diploma for a Higher Education in Criminology, Sociology and Psychology.

Currently in University studying Criminology and Psychology.