Katarína Vilckova

Multilingual property management professional with a strong background in residential lettings, financial accounting, and customer service. Fluent in English, Czech, and German, with hands-on experience in managing tenancies, coordinating maintenance, and ensuring legal compliance across fast-paced real estate environments. Known for exceptional communication skills, attention to detail, and a proactive approach to resolving issues.

Skilled in using industry software such as Yardi Voyager, Reapit, Smartsheet, and Zendesk to streamline operations and enhance client satisfaction. Passionate about delivering high-quality service and building strong landlord and tenant relationships.

Property Manager / Property Accountant - ELLIS & CO - Willesden Green, United Kingdom

(2022-12)

• Oversee daily operations of residential property lettings
• Manage rent collection, service charges, and contractor invoices
• Coordinate maintenance and repairs with external suppliers
• Prepare and maintain tenancy documentation, ensuring legal compliance
• Maintain accurate financial records and documentation
• Liaise with landlords, tenants, and third-party contractors to ensure high-quality service
• Monitor property compliance, including gas safety, EPCs, EICRs, licensing, Right to Rent, deposit protection, and other statutory obligations.

Property Manager / Administrator - Fieldhouse Residential Ltd - London, United Kingdom

(2022-07 - 2022-09)

• Conducted property inspections and managed tenancy agreements
• Handled deposit disputes and coordinated maintenance
• Ensured compliance with safety and legal standards
• Registered utilities and managed eviction processes

Relationship Manager - Get Living - East Village, United Kingdom

(2022-01 - 2022-07)

• Mobilized new developments and managed resident onboarding
• Reported defects and coordinated necessary repairs
• Maintained clear communication with tenants and conducted inspections

Customer Administrator - Get Living - East Village, United Kingdom

(2020-08 - 2022-01)

• Managed the resident contracting process and applicant referencing
• Oversaw invoicing, deposit schemes, and compliance management
• Contributed to achieving budget targets and enhancing resident satisfaction

Relationship Manager - Get Living - East Village, United Kingdom

(2019-05 - 2020-08)

• Led property viewings, inspections, and move-outs
• Delivered excellent customer service and resident support
• Ensured budgetary compliance and operational efficiency

Front of House - Park Chinois - Mayfair, United Kingdom

(2017-10 - 2019-04)

• Managed reception and coordinated catering and cleaning teams
• Oversaw guest seating and addressed customer concerns effectively

Waitress Roles - London, United Kingdom

(2016-01 - 2017-01)

• Provided high-standard customer service in prestigious venues
• Supported food service, cleanliness, and team coordination

High School Certificate - Business Academy (2014-01) Poprad, Slovakia

Primary School - Poprad (2009-01) Poprad, Slovakia