Susan Katema

Proactive property management professional with experience managing a portfolio of 60+ residential and commercial properties across south west London, including HMOs. Skilled in tenant and landlord relations, compliance, maintenance coordination, and debt recovery. Confident liaising with a wide range of stakeholders while delivering practical solutions quickly and maintaining high standards of service at all times.

Property Manager - Morgan-Monney Ltd - London

(2026-02)

• Managed a portfolio of 60+ residential and commercial properties across south west London (~30% HMOs), serving as first point of contact for tenants, landlords, and contractors
• Responded promptly to tenant enquiries and maintenance requests, applying quick and practical problem-solving to resolve issues efficiently and minimise disruption
• Ensured full compliance across all properties, maintaining up-to-date certifications (EPC, EICR), conducting inspections via InventoryHive, and proactively scheduling future certification dates
• Diagnosed maintenance issues, instructed appropriate contractors, and tracked all works through to resolution using internal management systems
• Handled rent arrears and debt recovery, including payment plans, Section 8 & 21 notices, and coordination with bailiffs and debt recovery companies
• Liaised with Adult Social Services and the Metropolitan Police to safeguard vulnerable tenants and manage anti-social behaviour cases
• Collaborated with lettings and finance teams on tenancy administration, landlord statements, contractor payments, and monthly performance reports for clients

Mental Health Support Worker - Bridge Support - London

(2023-05 - 2026-02)

• Supported individuals with complex mental health needs in their recovery and daily living, promoting independence and well-being
• Assisted clients in transitioning back into the community following long hospital stays, helping them adjust to life outside of inpatient care
• Helped clients complete and submit welfare benefit applications, including Universal Credit and PIP, ensuring forms were accurate and supporting evidence was provided
• Attended ward rounds with mental health professionals and contributed relevant information to support care planning and ongoing treatment
• Referred clients to appropriate substance misuse services and supported them to engage with ongoing treatment and support

Support Worker - Achieve Together - London

(2016-11 - 2023-04)

• Supported individuals with learning disabilities and autism to live as independently as possible, promoting choice, dignity, and inclusion
• Assisted with daily living activities including personal care, meal preparation, medication support (as per care plans), and household tasks
• Followed person-centred care and support plans, ensuring care was tailored to individual needs, preferences, and goals
• Maintained accurate daily records, reports, and documentation in line with organisational policies and safeguarding procedures
• Built positive, trusting relationships with service users, encouraging independence and confidence in daily routines

A-Levels - Health and Social care - City of Westminster College (2008-01 - 2010-01)

AS Level - English Literature - St Charles Catholic Sixth Form College (2007-01 - 2008-01)

GCSEs - English & Maths - John Kelly Girls Technology College (2002-01 - 2006-01)

BSc - Psychology - University of East London (2013-01 - 2017-01)