Contract Lead at Wolseley Ltd (Plumb & Parts Centre) (2024-08 – Present)
- Manage customer schedules and fulfilment to ensure orders are delivered on time and in full, act as primary point of contact for customer queries.
- Build strong customer relationships to increase loyalty and share of wallet; support sales teams with quotes and product-mix suggestions.
- Monitor branch stock levels and review CBR profiles to ensure van/branch availability aligns with customer demand and upcoming projects.
- Support Branch Manager with all administrative and operational activities.
- Support promotional activity and collaborate with office/counter management to enhance customer experience.
Contract Coordinator at Wolseley Ltd (Fusion Utilities Hire/Infrastructure) (2022-07 – 2024-07)
- Processed client orders coordinated exchange schedules and managed enquiries via phone and email to ensure high service levels.
- Liaised with customers and engineers to organise deliveries, resolve issues and support project schedules.
- Proactively resolve customer issues, consistently striving to exceed service level expectations.
Retail Manager at ISS Mediclean Ltd / Luton & Dunstable University Hospital (2021-07 – 2022-02)
- Managed a hospital restaurant team of 10, setting objectives, delivering training and enforcing food safety standards.
- Analysed sales data and implemented action plans and promotions to drive sales and improve customer satisfaction.
- Ensured all activity complied with the company Food Safety Management System and HACCP requirements.
Housekeeping Senior Supervisor at ISS Mediclean Ltd / Engie Ltd (2019-07 – 2021-07)
- Supervised catering for 26 patient ward kitchens, 100+ ward hostesses and 7 catering supervisors, ensuring consistently high patient service.
- Recruited, trained and developed staff, managed performance, absence and disciplinary processes.
- Worked closely with Trust matrons and ward managers to meet patient dietary requirements and operational needs.
- Led monitoring audits, ensured HACCP documentation accuracy and supported manager duties when required.
Catering Auditor at Engie Ltd (2018-05 – 2019-07)
- Performed daily quality checks against the Food Safety Management System across wards; reported non-compliance and drove remediation.
- Liaised with clinical and management teams to implement best practice and follow-up actions.
- Created and reviewed audit reports and supported training and recruitment of food handlers.
Branch Team Leader / Interim Business Branch Developer at One Money Mail Ltd (2016-12 – 2018-01)
- Led a team of 12 delivering financial services under FCA anti-money laundering regulations.
- Recruited, trained and implemented branch development and optimisation projects to improve customer service and financial performance.
- Managed health & safety, sales targets and branch reporting across a network of sites.
Junior Cashier at One Money Mail Ltd (2016-03 – 2017-11)
- Face-to-face customer service, money transfers, customer reactivation.
Resourcer / Branch Administrator at Templine (2016-05 – 2016-11)
- Candidate sourcing, compliance, new-starter processing and branch administration.
