Kate

I am hardworking, energetic individual with a passion to learn and develop. I possess the work alone, part of a team or as a team lead after gaining a NVQ in team leading when working as a supervisor. Throughout my working life I have interacted with the public so find it easy to adapt and communicate well with all walks of life. I see every challenge as a new experience and a chance to learn and tackle them head on with the same enthusiasm I demonstrate with everything I do.

financial crime - blue arrow

(2021-08)

to support the bank in gathering relevant information from business to comply with the rules and regulations of the FCA. Our job was to ask relevant information and evidence when required to help minise any financial crime at Santander.

Support worker - New Prospects Association

(2019)

My daily duties are to support Service Users within a single facility. I assist clients with general life tasks such as cleaning their spaces, their personal hygiene, getting dressed and preparing food. Each client has individual needs that requires me to be able to adapt and switch how I work with each task undertaken.

To aid relationships with our clients and to develop trust and client satisfaction, I have learnt to understand each of their personal needs. By being empathetic and socially aware I can support clients of all levels. Clients have medical and social timetables that require me to be very structured and organised whilst also recording important information regularly and accurately such as, what time medication was taken and any issues they may have had.

As well as key holding, another important responsibility I hold is, to communicate via telephone or email in a professional manner with medical staff. The importance of protecting our client’s personal data is always at the forefront of what we do with a guarantee to provide the right service to maintain each individual’s privacy and dignity throughout.

Supervisor - Xtreme Bounce/ Inflatanation

(2016)

I started for Xtreme Bounce in 2017 and was promoted to supervisor in a short period of time as I demonstrated leadership skills delegating and organising other members of the team as the company was still opening up. In this role I held a lot of responsibility, not only overseeing team members, but as the key holder opening and securing the premises on a day-to-day basis. I was also accountable for checking the cleanliness and safety of the equipment and ensuring all other members of the team carried out their safety checks.

Part of my role was totalling tackings and securing money but also making sure I was front of house and part of the customer’s experience. Every shift I made sure that each and every customer received a high level of customer service and left wanting to book a return

Secretary/ Administration - Sparks Domestic Electrical Installations

(2011)

My duties as a secretary included setting up filing system for invoicing, stocktaking and purchasing equipment and components. This required me to liaise with suppliers and customers professionally but also creating and maintaining good working relationships. I also had to coordinate the diary taking jobs, both over the phone and via the internet, making sure the schedule of work was organised correctly so the work was completed efficiently but also allowing enough time to ensure a quality of service.

Other daily tasks included sorting the post and updating the accounts, equipment and vehicle logs ensuring information was correct and accurate.

Cashier/ Sales Assistant - Marks & Spencer’s

(2008)

As temporary staff over Christmas both years; my main duties during this busy period included keeping the store tidy promoting special offers and maintaining stock and dates of produce. I delt with customer queries and made sure I was polite and approachable at all time offering help and advise when required. I was responsible for handling cash, making sure it was accurate and there were no discrepancies at the end of my shift.