Kate Hirst

Motivated, well presented and hardworking individual. Experienced in customer service and thrives working with the public. Excellent communication skills. Willing to take on any training necessary to enable efficient work or career progression. Over 19 years' experience working in customer service and administration. Natural willingness to help. Reliable, trustworthy and able to build good relationships with colleagues and customers. Excellent prioritising skills.

Sales and Service - Master Cars Birstall - Dark Lane, WF17 9LW

Sales and Service - Amo Blinds - 102 BMK Industrial Estate, Wakefield Road, Liversedge, WF15 6BS

(2007-03 - 2018-09)

Trade Suppliers.

Dental Receptionist - Oasis dental care - Century way, Heckmondwike

Dentist and implant centre.

• Experience in all aspects of Reception/customer service – dealing with enquiries over the phone and face to face.
• Experience with Word/Excel and Microsoft outlook.
• Dealing with confidential matters and treating clients with dignity.
• Actively greeting clients and maintaining a level of conversation.
• Prioritising workloads as and when customers come in with different issues or problems, ensuring clients receive the best service possible.
• Listening to and helping clients to reduce the amount of queries that may arise.
• Working well as part of a team whilst using my own initiative when needed.
• Listened to and learned from my Line Manager, not being afraid to ask if I was not sure of anything.
• Built up good working relationships with suppliers, customers and colleagues.