Katherine Reidy

Results-driven retail manager with 9+ years delivering sales growth, strong KPIs, and exceptional customer experiences. Proven leader in team development, product knowledge, and operational efficiency, underpinned by a solid administrative background.

Deputy Manager - Screwfix - Stamford

(2019-01)

• Lead day-to-day branch operations, supporting the Store Manager in driving sales targets and KPI performance
• Coach and develop team members on product knowledge, customer engagement, and upselling techniques
• Oversee cash reconciliation, stock management, and compliance with company policies and GDPR standards

Supervisor - The White Company London - Stamford/Peterborough

(2018-01 - 2019-12)

• Supervised retail floor team, maintaining brand standards and delivering a premium customer shopping experience
• Drove repeat custom through relationship-building and tailored product recommendations
• Supported visual merchandising updates and contributed to consistent achievement of store sales goals

Manager - Moshulu (coastguard road ltd) - Stamford

(2012-01 - 2018-12)

• Managed all store operations across 6 years, including recruitment, staff training, and performance management
• Delivered consistent sales growth by embedding product expertise and customer-first culture across the team
• Oversaw merchandising, stock control, and banking, ensuring smooth and compliant daily operations

Settlements Administrator - Travelex - Peterborough

(2010-01 - 2012-12)

• Processed and reconciled high-volume foreign currency settlements within a fast-paced financial services environment

Portfolio Administrator - Barclays Wealth - Peterborough

(2007-01 - 2010-12)

• Administered client investment portfolios, maintaining accurate records and supporting wealth management operations

Credit Control Administrator - Carlsberg Group - Headingly, Leeds

(2006-01 - 2007-12)

• Managed credit control ledgers and chased outstanding accounts to reduce debtor days for a major FMCG group

Customer Accounts Clerk - Gamestec Ltd - Horsforth, Leeds

(2005-01 - 2006-12)

• Maintained customer accounts and resolved billing queries within a gaming and leisure services business

Customer Service Administrator - Lloyds TSB OSC - Peterborough

(2004-01 - 2005-12)

• Delivered customer service administration support within a high-volume banking operations centre

Supervisor - Halfords Ltd

(1999-01 - 2004-12)

• Supervised retail team at Halfords, driving sales performance and supporting store operations over 5 years

Sales Assistant - Shoe Express

(1998-01 - 1999-12)

• Delivered frontline retail sales and customer service in a fast-paced footwear environment

Sales assistant - Burtons Menswear

(1998-01 - 1998-12)

• Provided customer-focused sales support within a menswear retail setting

GNVQ Level 2 - Business and Finance - Stamford College

NVQ Level 2 - Retail and Customer Service - Halfords

GCSE - 9 GCSE's Including English and Math - Casterton Community College