Kathleen Dean

Kath is a motivated professional with strong experience in procurement, supply chain management, and operations. She excels at supplier relations, contract negotiation, and process improvement, consistently delivering greater efficiency and service quality while ensuring compliance and effective team leadership. Kath is eager to expand her skills in operations, contribute to organisational success, and embrace new challenges in fast-paced settings.

She enjoys supporting others and is passionate about creating a positive, efficient workplace for everyone.

Services Executive at FNZ (2025-07 – Present)

• Coordinate operational instructions for investment managers and clients, working with custodians and external vendors to ensure compliant asset control.
• Identify and resolve operational issues, contributing to process improvements and risk reduction.
• Maintain high standards of data accuracy and communication across stakeholders.
• Trained on 10 out of 15 operational processes within eight months, exceeding typical onboarding pace.
• Support listed asset dealing and assist non-IC department with trade execution during system issues.
• Process closures, AOCs, new accounts, and respond to queries from clients and IFAs.
• Manage suspended and liquid funds, ensuring accurate handling and escalation.
• Investigate dividend payments, fund income, and residential income allocations.

Residential Child Care Shift Manager at Five Rivers (2023-10 – 2024-06)

• Oversee home administration, compliance, and information systems.
• Crisis intervention, conflict resolution, and medication administration.
• Develop and implement individualised care plans.

Store Manager at Cobra Coffee (2022-06 – 2023-10)

• Managed supplier relationships (maintenance, material, immaterial), negotiated rates, and oversaw purchasing orders.
• Led stock control, inventory management, and logistics coordination, mapping personnel to output and KPIs.
• Improved store opening hours through hiring and marketing strategies.
• Managed a team of 15 staff, including recruitment, onboarding, training, and performance reviews.
• Managed budgets, P&L, and ensured compliance with health & safety and company standards.
• Enhanced workflow efficiency through strategic staff positioning and process improvements.

Shift Manager / Shift Leader / Team Leader / Bar Associate at JD Wetherspoon (2018-02 – 2022-06)

• Oversaw supplier liaison, procurement, and inventory control for the largest pub in Salisbury.
• Managed recruitment, staff development, rota planning, and operational security.
• Tracked KPIs related to stock usage, customer trends, and operational performance.
• Led teams, managed budgets, and ensured compliance with regulations.
• Improved workflows and operational efficiency through process redesign and staff training.

Barista / Customer Service Assistant / Floor Associate at Starbucks / Tesco Extra (2015-01 – 2018-02)

• Delivered high-quality customer service and supported operational efficiency.