Kathryn Gent

A highly motivated independent professional with extensive experience in a fast-paced customer focused environment.

Background in managing multiple priorities, building strong professional relationships, and delivering exceptional service with accuracy and attention to detail. A confident communicator with excellent organisational, problem-solving, and analytical skills, who thrives both independently and as part of a team. Recognised for being adaptable, resourceful and quick to learn new systems and processes, with a strong work ethic and a positive, proactive approach.

Business Leading Advisor - NatWest Bank - Preston, Lancashire

(1999-06)

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.
• Improved efficiency and productivity by acquiring new skills.
• Completed duties to deliver on target with accuracy and efficiency.
• Displayed energy and enthusiasm in a fast-paced environment.
• Used critical thinking to breakdown problems, evaluate solutions and make decisions.
• Developed and maintained relationships with key stakeholders.
• Adhered to Know Your Customer (KYC) and new account opening standards.
• Experienced user of CRM with strong IT skills.
• Worked remotely for the last 6 years.

Customer Service Advisor - ASDA - Horwich, Greater Manchester

(1998-06 - 1999-06)

A Level - Mathematics - Rivington and Blackrod Highschool (1990-06)

A Level - Art - Rivington and Blackrod Highschool (1990-06)

GCSE - Mathematics - Rivington and Blackrod Highschool (1988-06)

GCSE - English Language - Rivington and Blackrod Highschool (1988-06)

GCSE - English Literature - Rivington and Blackrod Highschool (1988-06)