Katie Alexander

Highly organised and adaptable operations and administration professional with 8+ years' experience across international payroll, business operations, staffing, customer service, and project coordination. Experienced in working fully remotely, with 4 years of successful home-based work for a global payroll provider. Skilled in managing complex administrative processes, scheduling, reporting, client communication, compliance, and problem-solving in fast-paced environments.

Known for excellent attention to detail, strong organisational skills, and the ability to manage multiple priorities independently.

Farm Park Manager at Countryside Adventure (2023-04 – Present)

• Oversee day-to-day operations of a busy visitor attraction across admissions, retail, catering, and visitor experience.
• Manage rotas, staffing, recruitment, onboarding, training, and performance management.
• Handle customer enquiries and escalations via email, phone, and social media.
• Maintain risk assessments, compliance documentation, incident logs, and operational reporting.
• Support budgeting, stock control, purchasing, and event planning for seasonal attractions.

Event Operations Manager at Tarren Production Ltd (2023-08 – Present)

• Coordinate staffing, logistics, budgets, and supplier communication for large-scale events.
• Produce schedules, operational plans, and project reporting to ensure smooth delivery.

Freelance Event Operations / Staffing Coordinator (2023-04 – 2023-12)

• Managed staffing schedules, payroll administration, contractor records, and client communication.
• Supported operational planning, reporting, and budget tracking.

Senior Hospitality & Event Recruitment Consultant at RE Recruitment (2022-10 – 2023-04)

• Managed recruitment administration, onboarding, compliance, and payroll for large event teams.
• Maintained candidate databases and high-volume client communication.

Senior International Payroll Associate (Remote) at iiPay (2018-04 – 2022-10)

• Worked fully remotely managing payroll administration for international clients across multiple countries.
• Processed payroll data accurately, ensuring employees were paid correctly and on time.
• Maintained 100% SLA compliance while independently managing high-volume workloads and deadlines.
• Validated reports, reconciled discrepancies, and investigated payroll queries and escalations.
• Managed sensitive financial and employee data with exceptional confidentiality and accuracy.
• Communicated daily with global clients via email, calls, and virtual meetings.
• Supported process improvement projects to streamline workflows and improve operational efficiency.

Advanced Certificate in Veterinary Physiotherapy in Veterinary Physiotherapy – CEPT – Canine & Equine Physiotherapy Training, Nottingham (2012)

A Levels and GCSEs – Sherborne School for Girls, Dorset (2007)