Katie Coates

An experienced recruitment professional with over 15 years of success in recruitment, account management, stakeholder engagement, and people-focused administration. Skilled in onboarding, compliance, training coordination, relationship building, and managing confidential information in fast-paced environments. Recognised for strong organisational skills, attention to detail, and the ability to build trusted relationships at all levels.

Currently seeking to transition into HR, bringing extensive people experience and a passion for supporting employees and creating positive workplace cultures.

Senior Principal Consultant – Engineering at Sthree Group (2023-12 – Present)

This is a 360 degree contract consultant position focusing on placing contract staff within the logistics sector.

• Account management of 3 large accounts, managing the service, understanding challenges, identifying solutions and building relationships whilst overseeing permanent and contract recruitment
• Utilising candidate and hiring manager relationships to build on my reputation including increasing knowledge, gaining credibility and opening new clients
• Educating hiring managers about the market trends and the best way to attract quality talent
• Business development – increasing my client base by sending quality CVs to managers, meetings and building relationships through references and sell backs
• Utilising 360 degree referencing to ensure quality of candidates to maintain credibility
• Negotiating terms of business, processes and flexibility on job specs to maintain a smooth process and increase my chances of placement and best service
• Mentoring team members and driving recruitment best practice
• Running weekly training sessions to improve performance
• Leading from the front as a senior member of the team and maximising opportunities for myself and my team members
• Utilising AI to increase efficiency in multiple aspects of this role including candidate acquisition and marketing
• Running LinkedIn and marketing campaigns to attract the best talent
• Billing record of £13,400 WGP
• Multiple lunch clubs
• European lunch club
• Appearances in the UK&I Contract Top 20
• Leading our WMS & Distribution practise and training and mentoring other team member
• Selected to participate in the Identify Programme, a development initiative for high-potential female leaders. Through the programme, I gained access to enhanced networking opportunities and leadership training, and developed a strategic business plan addressing a key organisational challenge: accelerating consultant productivity during the first 24 months of their career
• Over £2.5 million career billings

Senior Principal Consultant – WMS & Distribution at Sthree Group (2021-03 – 2023-12)

Principal Consultant – WMS & Distribution at Sthree Group (2018-04 – 2021-03)

Senior Consultant – WMS & Distribution at Sthree Group (2017-09 – 2018-04)

Consultant – WMS & Distribution at Sthree Group (2015-06 – 2018-04)

IT Permanent Consultant – MS Dynamics ERP & Embedded Software at Sthree Group (2013-03 – 2015-06)

This is a 360 degree consultant position, assigning niche IT skill sets into permanent employment.

• Business Development tasks through telephone canvassing, face to face meetings and marketing activities
• Specialising in placing niche IT candidates originally from MS Dynamics market then moving into Embedded Software
• Building a cold desk by identifying new points of contact in key businesses
• Advertising and marketing to attract passive candidates in a candidate short market to look for new roles
• Over achieving on core KPIs to manage pipeline business and keep consistency in billings
• Account management duties – building and sustaining relationships to ensure repeat business with warm clients
• Managing the expectations of recruiting managers and candidates this included providing a consultative service advising both of market salaries and the best way to ensure a smooth recruitment process
• Promoted from Trainee Consultant to Consultant
• Second Promotion to Consultant Level 2 providing me with mentoring responsibilities to junior members of the team
• Hit multiple incentives including "Lunch Clubs" for the top performers in a month
• Consistent average deal value of over £10,000 per placement

Account Manager – Public Sector at Everything Everywhere Ltd (2012-01 – 2013-02)

This is an Internal Sales role managing 150 accounts across the Orange and T-Mobile brands.

• Analysing and responding to Bids and Tenders ensuring the customers needs are met and it is clear how the products and services we offer as a business compare against our competitors
• Increasing revenue on the account base by selling additional products and services to their basic mobile devices
• Understanding the procurement and budgeting processes in the Public Sector
• Managing the account including escalating customer service queries to provide a high quality customer experience
• Creatively marketing products and services to gain interest by using different techniques for example mailers and calling days

Temporaries Consultant at Reed Specialist Recruitment (2011-06 – 2012-01)

This is a 360 degree consultant position, assigning office support staff into temporary employment.

• Business development through telephone canvassing, face to face meetings as well as field based activity. I also created marketing plans based on winning key clients business and e-shot specific clients with relevant candidate details
• Building and sustaining relationships with clients, firstly to bring in business and to ensure repeat business
• Administration duties including ensuring temporary workers are compliant to work to different degrees, placing them into booking and pay-rolling them

Temporaries Consultant/Account Co-ordinator at Jobs@Pertemps (2010-03 – 2011-05)

I took over the responsibility of co-ordinating the largest account within the Branch, from the National Account Manager. When I took over the running of the account I had 150 temporary staff working within Yell which I increased to just under 400. In October 2010 I became an On-site Account Co-ordinator which involved dividing my week to being based 50% at Yell and 50% in the Branch.

• Building and sustaining relationships with a variety of clients. Within the role co-ordinating the contract in Yells Head Office I held regular meetings with Managers across to Senior Operations Managers with regards to past and future recruitment as well as the managing of my employees whilst on assignment
• Recruiting for a vast range of departments including resourcing the candidate and full interview preparation tailored for different roles
• As an Account Co-ordinator I was also responsible for the well being of my employees across the business. This involved resolving both personal and professional issues raised by temporary staff affecting their assignment
• In addition to my own responsibilities I was responsible for training and leading the Assistant Account Co-ordinator which involved co-ordinating day to day activities and regular communication whilst on site with regards to the prioritisation of tasks

Temporaries Consultant at Jobs@Pertemps (2009-07 – 2011-05)

Branch Administrator at Jobs@Pertemps (2009-07 – 2010-03)

• Increasing the gross profit of the Account from £16,000 to over £30,000 a month
• Consistently hitting KPI's
• Developing strong relationships with previously problematic clients
• Increasing a department from 0 flexible employees to over 200 in 8 months
• Earning the trust of a client to independently resource, assess and recruit employees with absolutely no input from the client

A Levels

GCSEs