Pharmacy Technician - Boots - Chester
(2015-12)
Work as a qualified, GPhC-registered Pharmacy Technician in a busy community pharmacy.
- Perform final accuracy checks on dispensed items, ensuring zero-error delivery to patients.
- Maintain compliance with pharmacy SOPs through routine error logging.
- Support the safe and efficient day-to-day operation of the pharmacy, helping to organise workload and guide colleagues.
- Process prescriptions accurately and support the safe, timely supply of medicines in accordance with legal requirements, professional standards, company procedures and the responsible pharmacist's direction.
- Handle controlled drugs and over-the-counter medicines with close attention to accuracy, security and appropriate escalation.
- Communicate clearly and respectfully with patients, customers and colleagues while maintaining privacy and confidentiality.
- Promote patient safety by identifying prescription, medicine or patient-related concerns, referring clinical queries promptly to the pharmacist and following standard operating procedures.
- Provide a professional, patient-centered service and help patients access appropriate pharmacy support.
- Maintain professional knowledge and competence through continuing professional development and completion of GPhC revalidation requirements.
Team Leader - The Wheatsheaf Pub
(2013-11 - 2015-12)
- Led front-of-house service during busy shifts, allocating duties and monitoring delivery to ensure customers received welcoming, efficient and professional experiences.
- Resolved customer queries and complaints calmly and fairly, taking prompt action to achieve a positive outcome and escalating issues when appropriate.
- Coached team members in service standards, product knowledge, communication and responsible upselling.
- Allocated duties and monitored service delivery to maintain high standards throughout each shift.
- Acted as key holder, taking responsibility for opening and closing the premises and ensuring the venue was ready for customers.
- Supported stock control, cash handling and financial procedures while maintaining product availability and efficient service.
Team Leader - Cat and Lion Pub
(2010-08 - 2013-11)
- Supervised the team during busy service periods, setting clear priorities and maintaining a friendly, attentive customer experience.
- Coached junior team members in customer service, communication, product knowledge and professional conduct.
- Responded to customer questions, requests and complaints promptly, using sound judgement to achieve positive outcomes.
- Supported smooth shift operations by allocating tasks, monitoring service standards and stepping in where additional assistance was needed.
- Performed senior key-holder duties, including opening and closing the premises and maintaining a safe, customer-ready environment.
- Encouraged repeat business by building rapport with customers and ensuring consistent service quality.
