Katie Fowler

Highly organised and customer-focused professional with experience across administration, scheduling, education, front-of-house leadership and two self-employed businesses. Skilled in coordinating appointments and resources, maintaining accurate and confidential records, handling customer enquiries and resolving problems while working to deadlines. Brings a dependable, adaptable approach, strong written and verbal communication, and proven ability to learn new systems and procedures.

Seeking a customer service, administration, coordination or operations role where these transferable skills can support an efficient and positive service.

Owner and Aesthetics Practitioner at KB Skin and Aesthetics (2023-03 – Present)

• Plan and coordinate the daily appointment schedule, balancing client requirements, treatment times and resource availability.
• Respond to cancellations and changing demands, reorganising the diary to maintain an efficient service and meet customer expectations.
• Monitor stock levels and treatment resources, arrange orders and deliveries, and maintain safe storage and expiry controls.
• Maintain accurate client consultations, consent records, medical histories, treatment documentation and business records in line with UK GDPR requirements.
• Produce and review risk assessments, health and safety procedures, infection-control arrangements and emergency processes.
• Liaise with clients, suppliers, the prescribing professional and licensed contractors to coordinate services and resolve issues.
• Manage income and expenditure records while balancing safety, customer service and operational requirements.

Owner at The Spicy Chapter (2026-03 – Present)

• Plan product launches and coordinate stock, packaging materials and order fulfilment across an online retail platform.
• Process customer orders accurately, monitor resource requirements and work to dispatch deadlines.
• Maintain order and stock records and respond promptly to customer queries or changes.

Health and Social Care Teacher at Flexible Learning School (2019-01 – 2021-12)

• Planned and delivered structured lessons against an agreed curriculum, adapting plans to changing learner needs and available resources.
• Prioritised competing deadlines for lesson preparation, assessments, marking and reporting within a continuous planning cycle.
• Maintained accurate assessment and progress records and used information to identify gaps, risks and required support.
• Worked collaboratively with colleagues and other stakeholders to coordinate delivery and improve learner outcomes.
• Followed education standards, safeguarding requirements, data-protection procedures and organisational policies.

Family responsibilities at Career Break (2011-01 – 2019-12)

Took planned leave from employment to raise a family.

Front of House Team Leader at National Sea Life Centre (2009-01 – 2011-12)

• Coordinated reception operations and reservations while maintaining a high standard of customer service.
• Trained and supervised team members, allocated daily duties and monitored performance and service delivery.
• Acted as the first point of contact for escalated customer issues, assessing information and facilitating timely resolution.
• Identified ways to improve team efficiency, customer satisfaction and operational performance.

Earlier Customer Service Experience at C5 Youth Foundation and The Conrad Hotel (2008-01 – 2009-12)

• Supported young people through structured activities and career-planning guidance as a Camp Counsellor in Texas.
• Coordinated guest activities and excursions, handled enquiries and complaints, and followed health and safety procedures as a Holiday Representative in Sharm el Sheikh.

Health and Social Care in Health and Social Care – The Open University (2016-01 – 2020-12)