Katie Griggs

I am a highly enthusiastic person who is looking for a job role that can enable me to make a difference. I have positive experience of teamworking both an office and retail environment. This includes working to strict deadlines, good customer service skills and experience in a managerial role.

Senior Team Member - Greggs

(2023-07)

Managing a group of 3-6 serving customers, handling payments, preparing food and organising stock.

• Assisting with the management of the shop with responsibility of the shop at key times of the day
• Probing food, fridges and freezers to ensure that they all reach the minimum expected temperatures
• Opening and closing the shop with keyholder responsibility
• Counting money in the safe
• Cashing up tills
• Managing a team of 3-5 during the day
• Processing refunds when appropriate
• Generating shop orders
• Managing stock counts, food waste and ingredient waste
• Shift management
• Answering the phone and call management
• Promoting team working to Team work to ensure the shop always looks clean, tidy and presentable to customers

Team Member - Greggs - Accrington, BB51EY

(2021-10 - 2023-07)

Working in a group of 3-6 serving customers, handling payments, preparing food and organising stock.

• Politely engaging with customers and taking their orders
• Stock rotation
• Team working to ensure the shop always looks clean, tidy and presentable to customers
• Preparing and serving food under strict company policies and guidelines
• Handling and processing cash and card payments
• Navigating a modern till system
• Preparing fresh foods such as sandwiches
• Ensuring that all ingredients are labelled and dated correctly
• Managing my work area to ensure it is clean, avoids cross contamination and is maintained to a high standard
• Knowing all of the allergens and ensuring that customers are made aware of what is in our products
• Handling raw meats and ensuring policies and procedures are followed

Social Media/Administration - Scrap Local Ltd - Accrington, BB52AL

(2021-06 - 2021-08)

Working in a small team of 4, managing the company's social media account in order to source new business' and reporting all findings to the vehicle purchasing manager.

• Engaging with other companies in the industry via social media to source cars for the vehicle purchasing team
• Collating full contact details for customers
• Giving quotes or prices to customers via social media instant messaging
• Handing in a weekly list of all contact details and notes of all the customers/companies to the vehicle purchasing manager
• Constructing creative writing templates for quick messaging responses
• Integrating SEO into Google

GCSE's - Accrington Academy (2016-09 - 2021-06)

Add in name of college (2021-09 - 2021-10)