Katie jayne Ball

A compassionate and motivated individual with a broad background in care, customer service, administration, and marketing. Living with ADHD has developed my creativity, adaptability, and empathy, which I bring to every role. I am currently seeking a part-time opportunity that aligns with my strengths and long-term aspirations, particularly within healthcare, such as phlebotomy or dental nursing.

I am committed to personal growth and plan to retake key GCSEs to strengthen my qualifications and future opportunities.

Career Break (2024-04 – Present)

• Focused on personal recovery following medical advice.
• Supported my son during his transition to primary school.
• Reflected on my career direction, developing a strong interest in healthcare roles.
• Now fully recovered and actively seeking new part-time or trainee opportunities.

Administrator & Marketing Assistant at International Parking Community (IPC) (2023-01 – 2024-04)

• Provided administrative support within the private parking sector.
• Managed enquiries, processed parking appeals, and drafted formal correspondence.
• Contributed to marketing and communications to enhance brand visibility.
• Strengthened skills in written communication, customer service, and attention to detail.
• Left due to medical reasons after being temporarily deemed unfit to work.

Customer Advisor (Sales & Service) at Vodafone UK (2022-01 – 2023-12)

• Delivered face-to-face and telephone-based customer service.
• Promoted mobile contracts, devices, and accessories to meet and exceed sales targets.
• Handled billing queries, account issues, and service complaints professionally.
• Developed strong skills in sales, objection handling, and problem-solving.
• Left to pursue a more personally rewarding career path.

Receptionist at Construction Company (2021-01 – 2022-12)

• Managed calls, emails, and front desk responsibilities in a busy office.
• Scheduled appointments and handled various administrative tasks.
• Developed multitasking abilities and office software proficiency.

Care Assistant & Laundry Assistant at Local Care Home (2017-01 – 2021-12)

• Assisted elderly residents with personal care, daily routines, and companionship.
• Maintained hygiene and safety standards.
• Worked in the laundry department to ensure proper care of residents' garments.
• Returned to work post-maternity leave, demonstrating commitment and resilience.

Kitchen Assistant & Table Setter at Park House Residential Home (2016-01 – 2017-12)

• First role within a care home environment at the age of 16.
• Responsible for pot washing, maintaining kitchen cleanliness, and setting tables for residents.
• Gained early experience working within a care setting, which sparked my passion for healthcare and supporting others.

Level 2 Diploma in Health and Social Care – Macclesfield College

GCSEs in English, Maths, Science – Congleton High School

BTEC in Physical Education – Congleton High School

Course in Childcare – Congleton High School