Supervisor at The Original Factory Store (May 2025- April 2026)
Supervising daily operations and staff management in a busy factory store environment
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes
- Maintained high standards of cleanliness and organisation in the workplace
- Gave clear staff instruction to achieve production output
- Oversaw daily operations, ensuring compliance with health and safety regulations
- Monitored worker behaviours and enforced standards for consistent safety protections
- Fostered a positive working environment, encouraging teamwork and collaboration
- Assisted in the recruitment and training of new staff members, building a strong, efficient team
- Planned and communicated daily manufacturing tasks and targets
- Maintained workplace safety by observing occupational and environmental health requirements
- Facilitated communication between senior management and staff, acting as a liaison
- Reviewed sales performance data, identifying trends and creating strategies to enhance profit margins
Manager at The Old Bakery Cafe (2017-07 – 2025-05)
Managing café operations, staff, and customer service in a bustling café environment
- Monitored team performance, implementing additional coaching as required to ensure faultless service delivery
- Handled complaints calmly and professionally, providing swift resolutions to maintain positive customer experiences
- Delegated tasks and coordinated staff to maintain smooth-running front- and back-of-house operations
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages
- Assisted in the preparation of reports and presentations, ensuring accuracy and attention to detail
- Trained new employees on company policies, customer service excellence, and sales techniques
- Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours
- Developed and maintained safety protocols to ensure a safe working environment for all employees
- Monitored compliance with health and safety regulations, reducing incidents in the workplace
- Oversaw daily operations, including opening and closing procedures, to maintain store standards
- Negotiated with suppliers to secure better prices, improving profit margins
- Provided induction training for new staff, equipping them with the necessary knowledge and skills for their roles
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism
- Led by example to deliver exceptional customer care throughout entire visit
Customer Sales Assistant at Greggs (2014-06 – 2015-10)
Processing sales transactions and providing customer service in a retail environment
- Processed sales transactions accurately, handling cash and card payments efficiently
- Handled customer complaints with empathy and professionalism, offering solutions that resulted in increased customer satisfaction
- Kept shelves neat, clean and organised through visual merchandising
- Greeted customers warmly, advising on current promotions and providing guidance with product selections
- Maintained a tidy and safe shopping environment, following health and safety guidelines
- Arranged merchandise and maintained professional stock displays
- Processed cash and card payments during busy shopping periods to minimise customer waiting times
- Managed stock levels on the shop floor, replenishing items to maintain availability
- Handled customer sales using Point-of-Sale (POS) till systems, processing payments accurately and efficiently
