Katie Smyth

Experienced Coordinator and Administrator with experience in contract management, project support, and service delivery, complemented by years of customer service experience. Skilled in managing stakeholder relationships, coordinating services, maintaining accurate records, and delivering efficient operational support. Seeking to apply coordination and service management expertise within the housing and property sector.

Project Coordinator at Agora Solutions (2025-09 – Present)

• Coordinated multiple projects and operational workstreams, ensuring deadlines and service standards were achieved.
• Maintained project documentation, schedules, trackers, and reports to support compliance and effective administration.
• Liaised with internal teams, engineers, clients, and suppliers to coordinate services and resolve issues.
• Managed stakeholder communication, meetings, and progress updates across teams.
• Monitored service requests, risks, and issues, escalating where required to maintain quality standards.
• Supported operations through data management, reporting, process improvement, and administration.

Contracts and Service Coordinator at Grayson Thermal Systems (2023-11 – 2025-08)

• Controlled 30+ contracts throughout their lifecycle, ensuring compliance, accurate documentation, and effective contract administration.
• Coordinated contract reviews, renewals, amendments, and stakeholder communication with internal teams and external suppliers.
• Monitored service agreements, supplier performance, and contractual obligations to maintain service quality and operational standards.
• Identified risks, managed service issues, and supported timely resolutions through effective coordination and communication.
• Maintained accurate financial, administrative, and compliance records, ensuring adherence to organisational policies and procedures.
• Collaborated with HR, Finance, and operational teams to improve processes, resolve queries, and support efficient service delivery.

Department Manager at H&M, Solihull (2019-01 – 2023-10)

• Progressed from Sales Adviser to Department Manager, developing strong leadership, operational management, and customer service skills.
• Oversaw daily operations, team performance, service standards, and compliance within a fast-paced environment.
• Led recruitment, coaching, performance reviews, and staff development to improve team performance and maintain standards.
• Managed budgets, financial processes, reporting, and operational targets while ensuring efficient service delivery.
• Maintained accurate records and ensured adherence to company policies and procedures.
• Resolved customer and operational issues through effective communication, problem-solving, and relationship management.

NVQ Level 2 in Hairdressing – Heart of England Training (2017-10 – 2019-01)

Maths, English and Science – Ninestiles School, an Academy (2012-06 – 2017-06)