Katie Wilson

Dedicated & result driven hospitality professional with over 10 year's experience in delivering exceptional guest service & fostering client relationships. Recognized as a top performer for consistently exceeding guest satisfaction metrics & driving revenue growth through effective upselling & adaptable service. Skilled in communication & problem solving, with a strong ability to understand guests' needs.

Team Leader & Concept Trainer - McMullen's - Warbler on the Wharf | Milton Keynes, Buckinghamshire

(2021-02)

• Trained & supported team to welcome guests and accurately took orders with excellent product knowledge while upselling items.
• Organized & delivered training at other McMullen's sites
• Using email system & outlook
• Supported opens at new McMullen's sites.
• Delivered exceptional guest interaction
• Represented the Warbler in the Mixologist of the year competition
• Built rapport with guests & created a welcoming atmosphere
• Created a great working environment

Deep Tissue Massage Therapist - self-employed - Berkhamsted, Hertfordshire

(2015-03 - 2020-02)

I started my own Massage business in 2015

• I built up a large client base and had many regular clients
• Managed pricing, financial & operational costs
• Implemented a variety of massage techniques
• Maintained strict confidentiality regarding client personal and health information
• Managed bookings, amendments and cancellations, updating software and rescheduling.
• Discussed & asked questions to understand the client's needs.

Team Leader - McMullen's - Duchess of Cambridge Pub Windsor

(2010-09 - 2015-01)

• Delivered & organized large functions & events
• Trained team members in all aspects of the business
• Won team member of the year award
• Completed my Level 5 in hospitality management
• Controlled operational cost

Beauty Therapist - Fusion Beauty

(2007-08 - 2010-07)

B Tech - Musical Theatre - Watford College (2003)

GCSEs - Berkhamsted Collegiate (2000)