Kavitha Ganesh

Caring, patient and reliable professional with a background in early years education, including establishing and leading a playschool as Franchise Head and Head Teacher, and extensive customer-facing experience requiring clear communication, teamwork and discretion and confidentiality. Holds an M.Sc. in Business Psychology and is passionate about supporting children's learning and development. Seeking a Teaching Assistant role in a UK primary school to support pupils both academically and pastorally, and to build positive relationships with pupils, staff and families.

Officer - Operations - VFS Global

(2022-05 - 2024-07)

Facilitated the visa application process by managing all aspects of front and back-office operations. Not currently employed since leaving this role — immediately available to start.

• Processed visa applications, ensuring accurate and timely data entry into the system.
• Collected, scrutinized, and verified documents and passports from applicants.
• Enrolled biometrics, including fingerprints and digital photos, for visa applicants.
• Addressed enquiries patiently and professionally in person, over the phone and via email, building rapport with applicants from diverse backgrounds.
• Coordinated the secure handover of passports to the Canadian embassy and courier services for return to applicants.
• Managed fee collection and cash transactions with a high degree of accuracy and accountability.

Franchise Head and Head Teacher - Kidzee Playschool

(2016-05 - 2018-05)

• Successfully set up and established the playschool franchise from the ground up.
• Led a brainstorming session to develop effective advertising strategies across multiple media platforms, which significantly increased inquiries and admissions.
• Completed the iLLume Training program and was certified by Kidzee India Pvt. Ltd.
• Conducted learning sessions for children in Playschool and Early Years education, supporting their learning and development.
• Oversaw periodic training sessions and assessments to upskill teaching staff and maintain high standards in the classroom.
• Participated in Parent-Teacher Meetings (PTM) alongside teachers to communicate pupil progress and build positive relationships with parents.

Customer Service Executive - Kumar Travels

(2010-04 - 2011-03)

• Facilitated international and domestic flight bookings for clients.
• Tracked bookings and performed payment reconciliation to ensure financial accuracy.

Customer Service Agent - Air India, Chennai International Airport

(2009-12 - 2010-04)

• Handled check-in processes for international flights.
• Coordinated with Customs & Border Control to ensure a seamless passenger experience.
• Addressed and resolved passenger queries promptly.
• Responsible for pre- and post-flight documentation, ensuring all records were complete and accurate.

Customer Relations Officer - HTMT Global Solutions

(2007-12 - 2008-09)

• Handled a wide range of customer inquiries and complaints for Airtel India Pvt. Ltd.
• Analysed customer feedback and provided actionable suggestions for service improvement.

M.Sc. - Business Psychology - University of East London (2020-10 - 2021-09)

B.Sc. - Nutrition & Dietetics - Anna Adarsh College for Women, Chennai