Ambulance Care Assistant - Medi4 Ambulance Services
(2025-01)
- Transporting patients safely to/from home/hospital appointments
- Driving ambulance to company requirements
- Completing company vehicle checks including ensuring cleanliness and hygiene checks
- Ensuring patients are safely handed over to clinical staff
- Working as part of a team
- Working with high dependency and end of life patients
- Completing necessary paperwork
- Keeping up to date with all required training
- FREC3 qualified including use of AED
Ward Hostess - Spire Gatwick Park Hospital
(2020-01)
- Working in both daycare and in stay wards
- Understanding patients dietary requirements
- Serving patients meals and snacks to the highest standard
- Being aware of allergies and tailoring food to suit the patient
- Liasing with nursing staff to ensure patients needs are met
- Ensuring the cleanliness and hygiene of working areas and completing paperwork
- Certification for infection control, safeguarding, manual handling, fire training
- Working as a team with nursing staff, catering staff and management to ensure patient satisfaction
Cabin Crew - TUI Airways
(2022-01 - 2025-01)
- Working as cabin crew on long and short haul flights
- Responsible for safety and security of the aircraft and passengers as per CAA/EASA regulations
- Delivery of inflight service to highest standards
- Implementation of service changes
- Ensuring customer needs are met
- Trained in advanced first aid including CPR and operation of onboard defibrillator
- Responsible for monetary transactions on board
Bank switchboard operator - NHS
(2010-01 - 2022-01)
Responsible for initiating a drill in the event of an emergency such as fire, breach of security, cardiac arrest and medical emergency as well as taking calls for the hospital.
Cabin Crew - British Airways
(1987-01 - 2020-01)
- Recognised for exceptional performance when recruited as crew for Concorde
- In receipt of numerous customer compliment letters and golden tickets [given to crew by executive gold card holders] in recognition of outstanding customer service
- Carried many celebrities and high-profile customers including members of the royal family and foreign royals and dignitaries
- Consistent high-level performance leading to increased customer satisfaction scores
- Performance scores and in-flight assessments consistently above average
- Performance development; provide motivational feedback and developmental coaching to multiple ranks resulting in skill enhancement and positive development
- Crew welfare: assisting crew on-board and away from home, supporting as required and assisting in the management of challenging situations to positive conclusion
- Crisis and conflict resolution: deal with a number of challenging situations abroad, remaining calm and professional to ensure that British Airways reputation is undamaged, crew and customers safe and crisis resolved
- Crew safety awareness: ensure compliance with domestic and international standards in safety and in-flight customer service procedures ensuring operational security and health and safety responsibilities are performed to the highest standard
- Service delivery: lead and deliver the British Airways service, ensuring that business and customer needs are met in the most positive and professional way to exceed service KPI's
- Embracing change: lead and work with crew through implementation of service changes, researching requirements to be fully conversant with change and able to motivate others to ensure by-in
- Revenue: consistently exceed revenue targets by maximising promotion and sales of goods, utilising passenger profile, up selling and strong, promotional PA's
- Financial aware: responsible for budgetary transactions, handling various currencies, cashing up and banking monies, keeping bar takings secure whilst ensuring all documentation and monetary procedures are adhered to
Sales Assistant - Laura Ashley
(2007-01 - 2009-01)
- Target focused; increased sales through the promotion of merchandise visually and by cross selling, in depth knowledge and exceptional customer service
Showroom hostess/receptionist - Crawley Audi
(2007-01 - 2017-01)
Cabin crew/cabin manager - British Caledonian
(1982-01 - 1987-01)
Cabin crew - Dan Air
(1982-01 - 1982-12)
Cabin crew - Air Europe
(1981-01 - 1981-12)
