Customer Service Professional
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Dedicated and empathetic Customer Service Professional with over 6 years of experience delivering high-quality support via phone in fast-paced, customer-focused environments. Skilled in handling a high volume of inbound and outbound calls, resolving customer issues efficiently, and maintaining customer satisfaction. Known for strong communication skills, active listening, and a calm, solution-oriented approach.
Proven ability to meet performance targets, adapt to changing systems, and build rapport with diverse customers. Now seeking to bring my experience and passion for service to a team that values reliability, patience, and consistent performance.
Customer Case Manager - Renault & Dacia
(2025-10 - 2026-05)
Customer-focused professional with contact centre experience, specialising in case and complaint management from initial contact through to resolution. Skilled in handling complex issues, maintaining accurate records, and ensuring timely, fair outcomes while meeting KPIs. Strong communicator with a proactive, resilient approach, able to build rapport, manage conflict, and deliver high service standards.
Senior Customer Service Representative - Reassure
(2023-05 - 2025-09)
Primary point of contact for clients regarding annuity claims. Within this role I must process complex claims ensuring compliance with company policy. I have collaborated with cross-functional teams such as complaints, finance and records.
Supervisor - The Grain Store - Bilbrook, Wolverhampton
(2021-08 - 2023-05)
Maintained excellent customer service skills during busy nights when serving customers to ensure a positive experience. I built relationships with customers by recommending menu items. My duties entailed processing payments, maintaining hygiene and organisation behind the bar.
Being supervisor involved being responsible for opening and closing the venue at the start and end of shifts, accepting deliveries, noting inventory and restocking of supplies. As well as running shifts, being responsible for a team of staff and ensuring all day-to-day task are completed to a high standard. Also within this position, the business I worked for were responsible for multiple venues, which often meant my duties and responsibilities were used across the other venues.
BTEC Level 2 Diploma in Business - Business - Wolverhampton College
GCSEs - General Education - Aldersley High School
