Admin / Operations Manager
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Experienced Operations and Administration professional with a strong background in team leadership, staff management and customer service. Currently working as an Admin/Operations Manager within a commercial cleaning business, overseeing day-to-day operations, staff and client sites. Experienced in recruitment and training, payroll, invoicing, stock management, site audits and resolving staff and client queries.
Highly organised, reliable and confident managing multiple responsibilities while maintaining high standards of service and operational efficiency.
Admin / Operations Manager - TSD Group – Cleaning Services
(2025-02)
Manage day-to-day administration and operations of a commercial cleaning business. Coordinate and support cleaning staff across multiple sites. Recruit, interview and onboard new staff, providing training. Manage monthly payroll, customer invoicing, stock and cleaning supplies. Carry out regular site audits and maintain client satisfaction.
Team Leader - Operations - Homebase
(2019 - 2025-02)
Acting as Duty Manager for up to 10 employees ensuring exceptional customer service and operational efficiency. Coordinated daily workflow, mentored and trained team members, managed inventory levels and conducted regular stock audits.
Team Leader - Cashier / Front End - Homebase
(2015 - 2018)
Managed cash register operations, processed transactions and balanced cash drawers. Trained and supervised front-end staff on cash handling and customer service. Developed strategies to improve efficiency and reduce wait times. Resolved customer complaints professionally.
Sales Floor Assistant / Customer Service Desk - Homebase
(2011 - 2015)
Met customer needs and matched them with appropriate products and services. Managed department operations, organised workloads and implemented strategic plans to enhance customer service. Identified and nurtured talent through succession planning. Processed customer transactions efficiently at checkout, maintaining accuracy and speed.
BSc - Criminology and Criminal Justice - De Montfort University (2012 - 2015)
