Keeperneil20
Football Business and Media student with hands-on experience in customer service, e-commerce support and telesales
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About
Motivated, hardworking and confident Football Business and Media student with hands-on experience in customer service, e-commerce support and telesales. Comfortable working in fast-paced, target-driven environments, handling customer enquiries, resolving problems and communicating professionally with both consumers and businesses. Experienced in working to daily, weekly and monthly performance targets and service level agreements (SLAs).
A reliable team player who also works well independently, enjoys a challenge and is keen to continue developing within the football, media, sales and customer experience industries.
Experience
Telesales Agent, Magnum Campaign at Contact Web Ltd (2026-07 – 2026-08)
- Made outbound telesales calls to businesses as part of the Magnum campaign.
- Engaged business contacts professionally, explained the purpose of the campaign and generated interest.
- Booked appointments for local field representatives to visit businesses.
- Managed call activity accurately and maintained clear records of outcomes and booked appointments.
- Worked to daily, weekly and monthly call, appointment and performance targets while meeting campaign SLAs.
Customer Support Agent, Muscle Food Campaign at Contact Web Ltd (2025-11 – 2026-06)
- Handled customer service enquiries across email and live chat using Gorgias, supporting customers with orders, deliveries, refunds, replacements, subscriptions and product queries.
- Used Shopify and Recharge to review orders and subscriptions, make permitted account changes and provide accurate customer updates.
- Monitored courier and delivery information, including DPD/DHL tracking, and supported customers with delayed, missing or damaged deliveries.
- Resolved complaints professionally, applying the correct refund, reship or goodwill process in line with campaign guidance.
- Managed tickets using the correct tags, views, assignment and follow-up processes, including snoozing and closing cases appropriately.
- Worked to customer service SLAs and productivity expectations, with a strong focus on response times, ticket closures, quality and customer satisfaction.
- Worked to daily, weekly and monthly targets while contributing to backlog management during busy and peak trading periods.
Customer Support Assistant, Tembo Money Campaign at Contact Web Ltd (2025-07 – 2025-08)
6-week summer contract
- Managed customer complaints and enquiries received through the system, identifying issues quickly and accurately.
- Delegated cases to the appropriate team or department for resolution.
- Developed experience in communication, problem-solving and customer service within a fast-paced environment.
- Worked to campaign targets and SLAs, maintaining accuracy and professional customer communication.
Maintenance Assistant at High Market House (2023-08 – 2025)
Weekends and school holidays
- Supported the day-to-day maintenance team during weekends and school holidays.
- Assisted with practical tasks while following instructions and maintaining a reliable, safety-conscious approach.
- Developed strong teamwork, responsibility and time-management skills.
Education
Undergraduate in Football Business and Media – UCFB Wembley A Levels in Geography, Sociology and Business Studies
GCSEs in Maths, English, Science, French, Geography, Business Studies and Religious Education
