Keira Nelmes

Food and Beverage Operatives

Talent

Coventry / West MidlandsMember since October 23, 2026

Excellent communication and interpersonal skillsProblem solvingCustomer Service FocusedHealth and safety awarenessComplaint handling and resolutionCash Handling and POS OperationTeamwork and collaborationAdaptability and quick learnerBasic IT Skills (e.g. MS Office, email, outlook)Good time management and organizational skills

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Excellent communication and interpersonal skillsProblem solvingCustomer Service FocusedHealth and safety awarenessComplaint handling and resolution

About

A dedicated hospitality professional with a strong background in customer service and front-of-house operations. Experienced in managing orders, supporting food preparation, handling payments, and delivering positive guest experiences with professionalism and enthusiasm. Recognised for strong communication, problem-solving skills, and the ability to remain calm under pressure.

Now seeking to transition from the hospitality sector into a new industry where my transferable skills, adaptability, and commitment to high standards can add value. Eager to continue learning and contribute to a dynamic and forward-thinking team.

Experience

Food and Beverage Operatives - Hilton Hotel

(2025)

Provided high-quality table service in a fast-paced food and beverage environment
Greeted and seated guests, presented menus, and took accurate food and drink orders
Delivered food and beverages to tables efficiently and professionally
Maintained cleanliness and hygiene standards across dining and service areas
Prepared and set up dining areas before service, including cutlery, condiments, and menus
Handled customer inquiries, complaints, and special requests in a polite and timely manner
Operated tills and handled cash/card transactions accurately
Ensured compliance with food safety and health & safety regulations
Restocked supplies, monitored inventory, and communicated with kitchen/bar staff as needed
Supported kitchen or bar teams during peak service times or large events
Followed opening, closing, and cleaning procedures consistently
Promoted daily specials and upsold food and drink items to enhance guest experience

Waitress - The Royal Oak Coventry

(2023-10 - 2024-08)

Developed strong communication and teamwork skills by working within diverse teams
Managed demonstrating reliability and initiative
Provided friendly and efficient service to customers in a busy café environment.
Managed table orders, delivered food and drinks and handle payments accurately
Worked as part of a team to ensure smooth operation and high customer satisfaction.
Developed strong communication and multitasking skills in a face-paced setting