Barbara Ciongoli

Food and beverage attendant

Wembley, Brent, Greater LondonMember since August 10, 2023

Great organisational and communication skillsGreat customer service skillsPrecise and detail orientedFast learner, flexible and adaptableAble to work under pressureTeam PlayerWilling to learn new things and taking part in new challenges

About

I am hard working, friendly and enthusiastically looking for a role and great team to be a part of in order to bolster my experience and develop my skills. I have a wide range of experience in the hospitality sector and am therefore at ease in such settings, however, I pride myself on my ability to adapt to new situations and environments and welcome a role that will challenge me, whilst also provides me with the opportunity to work in a committed and supportive team.

Experience

Food and beverage attendant - Grosvenor Victoria Casino - Edgware Road

(2020-02 - 2026-02)

Delivering a high quality food and beverage service to customers through engaging with each customer on their arrival, taking orders efficiently and enthusiastically and ensuring all customer needs are attentively attended to
Performing routine closing procedures of bar and restaurant area, ensuring high standards are continuously maintained
Resolving customer issues and liaising with kitchen staff

Housekeeper - Bottega Veneta, Harrods, Burberry - London Knightbridge

(2023-01 - 2023-10)

Extensive experience of vacuuming, mopping, polishing and maintaining the general up-keep of all areas of the shops
Liaise with the Maintenance Team including reporting and removing broken or damaged items and reporting all health and safety issues
Dispose of rubbish in the appropriate areas ready for collection by the waste company
Complete regular cleaning supplies stock checks and orders additional supplies as required
Ensure all cleaning equipment is maintained and stored away safely when not in use
Manage guest requests in a timely and efficient manner

Food and beverage attendant - Empire Casino - Leicester Square

(2019-01 - 2020-01)

Delivering a high quality food and beverage service to customers through engaging with each customer on their arrival, taking orders efficiently and enthusiastically and ensuring all customer needs are attentively attended to
Performing routine closing procedures of bar and restaurant area, ensuring high standards are continuously maintained
Resolving customer issues and liaising with kitchen staff

Customer experience leader - McDonalds - Leicester Square

(2018-04 - 2018-12)

As the first point of customer contact on entry to the store, I greeted each customer and strived to ensure their experience was a positive one through answering queries, signposting and resolving issues
Performing cleaning duties in the restaurant area to maintain high store standards
Taking customer orders and building customer rapport

Waitress - II Pizzaiolo - London

(2017-10 - 2018-04)

Delivering high quality table waitressing to customers – taking orders, answering queries and ensuring customer satisfaction throughout each visit
Performing a range of cleaning duties, including front and back of house
Serving a range of beverages, including advanced cocktails and coffee based drinks

Cleaner - Hotel "Il Faro" - Italy

(2016-03 - 2016-10)

Increased SOP efficiency by 10% by prioritizing and organizing the replacement of stale and soiled towels and linen and vacuum the room carpets and other daily routines
Receive the most "Smiles" and thank you notes by showing to detail while performing customer service, such as greeting and assisting with sales activities
Complete task per customer request, serving every customer as a VIP
Established and maintained clean and comfortable "home" environments by performing cleaning duties including vacuuming, cleaning windows, dusting and bathrooms
Reported any damage, maintenance problems and safety issues

Barmaid - Amalia Caffé - Italy

(2014-06 - 2016-01)

Working in a popular tourist café in Italy, across a range of roles which included

Bartending – making and serving a range of alcoholic and non-alcoholic beverages
Preparing basic food orders
Operating cash register and handling cash
Greeting customers and contributing to a positive atmosphere