Keira Southall

Organised, reliable, and customer-focused professional with experience in administrative and customer service roles. Known for clear communication, strong attention to detail, and the ability to manage multiple tasks effectively in fast-paced environments. Brings a positive attitude, strong work ethic, and a solution-oriented approach to problem-solving. Proven ability to work both collaboratively and independently to meet organisational goals and uphold professional standards.

Administrative Assistant - ITC Ltd

(2025-08)

• Providing administrative support for programmes that help unemployed individuals return to work
• Handling queries via phone, email, and in person, offering guidance and support to clients
• Maintaining accurate records and updating client information systems
• Assisting with appointment scheduling, documentation, and compliance processes
• Supporting team members to ensure smooth day-to-day operations and positive outcomes for clients

Office Administrator - BCTG

(2023-04 - 2025-07)

• Provided administrative support, managing queries via phone, email, and in person
• Organised and prioritised multiple tasks to meet deadlines with high accuracy
• Maintained detailed records and ensured compliance with organisational standards
• Demonstrated a professional, solution-focused approach, contributing to a positive work environment

Housekeeping & Laundry Assistant - Care UK

(2013 - 2021)

• Supported daily operations in a residential care setting under strict health and safety guidelines
• Maintained high standards of cleanliness and organisation
• Built positive relationships with residents and staff, showing empathy and professionalism

Retail Assistant - Poundstretcher

(2007 - 2013)

• Delivered excellent customer service in a fast-paced retail environment
• Operated tills efficiently, handling transactions, returns, and customer queries
• Assisted with stock rotation, merchandising, and restocking shelves
• Worked as part of a team to achieve sales targets and store goals
• Maintained strong product knowledge to support customers and maximise sales